You can view whether a user turned on support for email messages with HTML and rich content and whether a user can download images to a BlackBerry® device automatically. A user can choose whether to turn off support on the BlackBerry device.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. In the Search for users section, search for the user account that you assigned the BlackBerry device to.
4. In the search results, click the user name.
5. In the Messaging configuration section, click the Device configuration name.
6. In the Email Services Settings section, check if Rich content turned on and Automatic downloading of inline images turned on are configured to Yes.

You can prevent the BlackBerry® Enterprise Server Express from sending email messages that contain HTML and rich content to BlackBerry devices. When you turn off rich text formatting, the BlackBerry Enterprise Server Express sends all email messages in plain text format. You can also prevent the BlackBerry Enterprise Server Express from sending email messages that contain inline images to BlackBerry devices.

If you turn off support for rich content and inline images, you reduce the resource consumption on the computers that are running the messaging server, BlackBerry Attachment Service, and BlackBerry MDS Connection Service.

1. In the BlackBerry Administration Service, in the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component View > Email.
2. Click the name of the BlackBerry Enterprise Server Express instance or BlackBerry Enterprise Server Express pair that you want turn off rich text formatting or inline images for.
3. Click Edit instance.
4. On the Messaging tab, perform one or both of the following options:
   • To turn off rich text formatting, in the Messaging Options section, change Rich content turn on to False.
   • To prevent sending inline images, in the Messaging Options section, change Automatic downloading of inline images turn on to False.
5. Click Save All.
6. Restart the BlackBerry Enterprise Server Express using one of the following methods:
   • If you want to change a BlackBerry Enterprise Server Express instance, on the Instance information tab, click Restart instance.
   • If you want to change a BlackBerry Enterprise Server Express pair, click one of the instances, and on the Instance information tab, click Restart instance. Repeat this step for the other instance in the pair.
   • In the Windows® Services, restart the BlackBerry Dispatcher.
7. Repeat step 2 through step 6 for each BlackBerry Enterprise Server Express instance that you want to turn off rich text formatting or inline images for.

You can change an IT policy rule to prevent the BlackBerry® Enterprise Server Express from sending email messages that contain HTML and rich content to users. If you turn off support for rich text formatting, the BlackBerry Enterprise Server Express sends all email messages in plain text format.

If you turn off rich content formatting, you reduce resource consumption on the computers that host the messaging server, BlackBerry Attachment Service, and BlackBerry MDS Connection Service.

1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
2. Click Manage IT policies.
3. Click the name of the IT policy that you want to change.
4. Click Edit IT policy.
5. On the Email Messaging tab, change Disable Rich Content Email to Yes.
6. Click Save all.
7. Resend the updated IT policy to the BlackBerry devices.