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Managing BlackBerry CAL keys

BlackBerry® CAL keys control how many user accounts can exist on a BlackBerry® Enterprise Server Express at the same time. If you exceed the number of user accounts that can exist on a BlackBerry Enterprise Server Express, the BlackBerry Administration Service informs you that you require more BlackBerry CAL keys.

To help you troubleshoot BlackBerry CAL key issues, copy the BlackBerry CAL keys from the BlackBerry Administration Service to a text file.

If you install all BlackBerry Enterprise Server Express components on the same computer as the messaging server, it is a best practice to support up to 75 users only on the BlackBerry Enterprise Server Express. If you install the BlackBerry Enterprise Server Express components on multiple computers that are separate from the computer that hosts the messaging server, it is a best practice to support no more than 2000 users on one BlackBerry Enterprise Server Express instance.

Add or delete a BlackBerry CAL key

  1. In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view.
  2. Click BlackBerry Administration Service.
  3. Click Edit component.
  4. In the License key section, perform one of the following actions:
    • To add a BlackBerry CAL key, type the information for the BlackBerry CAL key. Click the Add icon.
    • To delete a BlackBerry CAL key, click the Delete icon.
  5. Click Save all.

Copy a BlackBerry CAL key to a text file

You can copy a BlackBerry® CAL key to a text file and save it on a computer for reference if you want to transfer CAL keys to a different BlackBerry Enterprise Server Express or troubleshoot BlackBerry CAL key issues.

  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry solution topology > BlackBerry Domain > Component view.
  2. Click BlackBerry Administration Service.
  3. Click Edit component.
  4. In the License key section, highlight and right-click the BlackBerry CAL key.
  5. Click Copy.
  6. Open a text editor.
  7. Paste the BlackBerry CAL key into the file.
  8. Save the file.

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