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You encounter errors when you try to upgrade the BlackBerry Configuration Database

Possible solution

  1. Navigate to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\Installer or to the location of the log files that you specified in the setup application.
  2. Open DB_InstallV<YYMMDDHHMMSS>.log, where <YYMMDDHHMMSS> specifies the date and time, in 24-hour clock format, that you upgraded the BlackBerry® Configuration Database.
  3. Check the log file for error messages.

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