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Previous version detected but no database available

This error message appears when you cannot start the setup application or the setup application stops responding.

Possible solution

Verify that the registry keys that identify the BlackBerry® Configuration Database exist in the Windows® registry.

  1. On the computer that you want to install or upgrade the BlackBerry® Enterprise Server Express on, on the Start menu, click Run.
  2. Type regedit.
  3. Click OK.
  4. In the left pane, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Database.
  5. If necessary, create case-sensitive strings that you name DatabaseName and DatabaseServerMachineName.
  6. Specify the name of the BlackBerry Configuration Database as the value for DatabaseName.
  7. Specify the FQDN name of the database server as the value for DatabaseServerMachineName.
  8. Restart the setup application.

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