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The setup application did not prompt you to change or confirm the MAPI profile

Possible solution

Create and change the MAPI profile manually.

  1. On the BlackBerry® Enterprise Server Express installation media, open the Tools folder.
  2. Double-click the Fixmapisvc.exe file.
  3. Verify that mapisvc.inf is installed in C:\winnt\system32\ or C:\windows\system32\.
  4. On the taskbar, click Start > BlackBerry Enterprise Server > Edit MAPI Profile.
  5. Type the Microsoft® Exchange server name.
  6. Click the Windows® account that is associated with the MAPI profile.
  7. Click OK.

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