You cannot create a user account in the BlackBerry Administration Service
Possible cause
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Possible solution
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The BlackBerry® Administration Service is configured to use static ports when it connects to the BlackBerry Configuration Database server, but the BlackBerry Configuration Database
server uses a dynamic port.
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Configure the BlackBerry Administration Service
to use a dynamic port for the BlackBerry Configuration Database.
- On the computer that hosts the BlackBerry® Enterprise Server Express or BlackBerry Enterprise Server Express components, on the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
- On the Database Connectivity tab, select the
Use dynamic ports or specify SQL port
check box.
- Click OK.
- In the Windows® Services, restart the services for the BlackBerry Administration Service.
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