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You cannot create a user account in the BlackBerry Administration Service

Possible cause

Possible solution

The BlackBerry® Administration Service is configured to use static ports when it connects to the BlackBerry Configuration Database server, but the BlackBerry Configuration Database server uses a dynamic port.

Configure the BlackBerry Administration Service to use a dynamic port for the BlackBerry Configuration Database.

  1. On the computer that hosts the BlackBerry® Enterprise Server Express or BlackBerry Enterprise Server Express components, on the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
  2. On the Database Connectivity tab, select the Use dynamic ports or specify SQL port check box.
  3. Click OK.
  4. In the Windows® Services, restart the services for the BlackBerry Administration Service.

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