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Manage the BlackBerry Enterprise Server Express performance in a Microsoft Exchange 2010 environment

Before you begin:

You must install version 6.5.8211.0 of the Microsoft® Exchange Server MAPI Client and CDO 1.2.1 on the BlackBerry® Enterprise Server Express computer. For more information, visit www.microsoft.com/downloads to read the article named "Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1".

  1. Verify that you configured Microsoft® Exchange 2010 performance as suggested by Microsoft. For more information, visit technet.microsoft.com to read "Understanding the Mailbox Database Cache" in the Microsoft Exchange 2010 SP1 help.
  2. If necessary for your organization’s environment, verify that you installed the Microsoft hotfixes that are located in the following articles:
    • 2155311
    • 979149
    For more information about the hotfixes, visit support.microsoft.com.
  3. Configure the BlackBerry Enterprise Server Express to use LDAP to retrieve email addresses and organizer data. For more information, see "Configuring the BlackBerry Enterprise Server Express to use LDAP to retrieve email addresses and organizer data" in the BlackBerry Enterprise Server Express Administration Guide.
  4. Configure the BlackBerry Enterprise Server Express to use Microsoft Exchange Web Services to manage calendars on devices. For more information, see "Configuring the BlackBerry Enterprise Server Express to use Microsoft Exchange Web Services or MAPI and CDO libraries" in the BlackBerry Enterprise Server Express Administration Guide.

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