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Best practice: Running the BlackBerry Enterprise Server

Best practice

Description

Do not change the startup type for the BlackBerry® Enterprise Server services.

When you install or upgrade the BlackBerry Enterprise Server, the setup application configures the startup type for the BlackBerry Enterprise Server services to automatic or manual. For example, the setup application configures the startup type for the BlackBerry Mail Store Service, BlackBerry Policy Service, and BlackBerry Synchronization Service to manual.

To avoid errors in the BlackBerry Enterprise Server, do not change the startup type for the BlackBerry Enterprise Server services.

Do not change the account information for BlackBerry Enterprise Server services.

When you install or upgrade the BlackBerry Enterprise Server, the setup application configures the account information for the BlackBerry Enterprise Server services.

Do not change the account information for the BlackBerry Enterprise Server unless the BlackBerry Enterprise Server documentation specifies that you can.

Run the BlackBerry Configuration Panel as an administrator.

Consider the following guidelines if you are running the BlackBerry Configuration Panel on Windows Server® 2008:
  • Log in to the computer with a user account that is in the Administrator group on the Windows Server.
  • Right-click the BlackBerry Configuration Panel icon and click Run as administrator.

Use Windows® Services to stop and start the BlackBerry Messaging Agent.

To stop and start the BlackBerry Messaging Agent after you have made changes to the configuration, stop and start the BlackBerry Controller service and BlackBerry Dispatcher service in the Windows Services, or stop and start the BlackBerry Enterprise Server using the BlackBerry Administration Service.

You should not use the IBM® Lotus® Domino® console to stop and start the BlackBerry Messaging Agent. If you use the IBM Lotus Domino console, the BlackBerry Messaging Agent libraries might not load properly and, if you configure high availability, the BlackBerry Messaging Agent might not start correctly as the primary or standby instance.


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