System requirements: Browsers for BlackBerry Web Desktop Manager, BlackBerry Administration Service, and BlackBerry Monitoring Service users

Item

Requirement

browser

  • Windows® Internet Explorer® 7.0 to 8.0
  • Mozilla® Firefox® 3.6
  • Safari 4 for Mac
  • Google Chrome™ 4

Windows Internet Explorer 7 or later provides optimal support for BlackBerry® Web Desktop Manager features and BlackBerry Administration Service features. Depending on the browser that you use, the BlackBerry Web Desktop Manager and BlackBerry Administration Service might not recognize BlackBerry devices and the browser might prevent you from activating devices that are connected to the computer, backing up and restoring device data, or adding or updating device applications.

browser settings for Windows Internet Explorer

To support browser access, you must configure the following settings:
  • language preferences configured to display encoded web pages
  • Microsoft hotfix 955839 installed on the users' computers to make sure the correct time zones are displayed
  • the following settings turned on to support Microsoft® ActiveX®:
    • Automatic prompting for Microsoft ActiveX controls
    • Download signed Microsoft ActiveX controls
    • Run Microsoft ActiveX controls and plug-ins
    • Script Microsoft ActiveX controls marked safe for scripting
  • support for JavaScript®
  • cookies turned on
  • support for TLS or SSL
  • the SSL certificate installed to permit trusted connections to the BlackBerry Administration Service
  • if using Windows Vista®, the BlackBerry Administration Service web address added as a trusted web site and Enable protected mode cleared
  • if you configure single sign-on authentication for the BlackBerry Administration Service
    • the BlackBerry Web Desktop Manager and BlackBerry Administration Service web sites assigned to the local intranet zone
    • Enable Integrated Windows Authentication selected
  • if you do not configure single sign-on authentication for the BlackBerry Administration Service
    • the BlackBerry Web Desktop Manager, BlackBerry Administration Service, and BlackBerry Monitoring Service web sites assigned to the local intranet or trusted sites security zone

browser settings for Firefox, Safari, and Google Chrome

To support browser access, you must configure the following settings:
  • support for JavaScript
  • cookies turned on
  • support for TLS or SSL
  • to permit trusted connections to the BlackBerry Administration Service, the SSL certificate installed

Single sign-on authentication for the BlackBerry Administration Service is not supported by Google Chrome.


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