Install the BlackBerry Monitoring Service software

You can install the BlackBerry® Monitoring Service so that you can monitor BlackBerry® Enterprise Server activity and BlackBerry device user activity.

You can complete the following steps if you want to install the BlackBerry Monitoring Service on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server.

During the BlackBerry Enterprise Server installation process, you must restart the computer.

Before you begin: Install a BlackBerry Enterprise Server and a BlackBerry Administration Service.
  1. Log in to the computer using the Windows® account that you want to use to run the BlackBerry Monitoring Service services.
  2. In the Setup type dialog box, select Use an existing BlackBerry Configuration Database.
  3. In the Database information dialog box, perform the following actions:
    • Type the names of the database server and BlackBerry Configuration Database that the BlackBerry Enterprise Server uses.
    • If you configured the database server to use static ports, select the Static option. If the static port number is not 1433, in the Port field, type the port number.
  4. In the Setup options dialog box, select Remote component and BlackBerry Monitoring Service.
  5. When the setup application prompts you to restart the computer, click Yes.
  6. In the Monitoring service dialog box, perform the following actions:
    • If there are a large number of BlackBerry device users in your organization or if you create a large number of reports in the BlackBerry Monitoring Service, install the BlackBerry Monitoring Service database on a database server that is separate from the database server that hosts the BlackBerry Configuration Database.
    • Type the names of the database server and BlackBerry Monitoring Service database.
  7. Start the BlackBerry Monitoring Service services.
  8. In the Console addresses dialog box, copy the BlackBerry Monitoring Service web address. You can use this web address to log in to the BlackBerry Monitoring Service.

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