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Creating contacts

You can create contacts and configure the BlackBerry® Monitoring Service to send notification messages to one or more intended recipients using email addresses, PINs, phone numbers that support SMS text messages, or IP addresses that can receive SNMP trap messages. If a threshold goes into a pass state or fail state, the BlackBerry Monitoring Service sends notification messages to recipients that you specified in the BlackBerry Monitoring Service console when you created the contacts.

Before you can create contacts, you must add email addresses, PINs, phone numbers that support SMS text messages, or IP addresses to the BlackBerry Monitoring Service console.

Adding addresses to the BlackBerry Monitoring Service console so that you can create contacts

Add email addresses for recipients that do not belong to the BlackBerry Domain that the BlackBerry Monitoring Service monitors

The BlackBerry® Monitoring Service can send notification messages to any active email address.
  1. In the BlackBerry Monitoring Service console, on the Configuration menu, expand Notifications.
  2. Click Manage addresses.
  3. Click Create new email or trap IP address.
  4. In the Type drop-down list, click Email.
  5. In the Address field, type the email address.
  6. Click Save.

Add an IP address so that you can send SNMP trap messages to computers that are not in your organization's environment

You can configure the BlackBerry® Monitoring Service and your organization's firewalls so that the BlackBerry Monitoring Service can send notification messages as SNMP trap messages to computers that are not in your organization's environment. In the BlackBerry Monitoring Service console, you must configure the computers to receive SNMP trap messages, and you must specify the IP address, SNMP port number, and SNMP community name of the computers. By default, if you do not provide the BlackBerry Monitoring Service console with this information, the BlackBerry Monitoring Service uses port 162 and the community name "public" when it sends SNMP trap messages to the computer.
  1. In the BlackBerry Monitoring Service console, on the Configuration menu, expand Notifications.
  2. Click Manage addresses.
  3. Click Create new email or trap IP address.
  4. In the Type drop-down list, click Trap.
  5. In the Address field, type the IP address.
  6. To specify the SNMP port number and SNMP community name of the computer, in the Address field, after the IP address, type the SNMP port number and SNMP community name using the following format: <ip_address>:<port_number>:<community>.
  7. Click Save.

Add contact information for a BlackBerry device user in your organization's BlackBerry Domain

You can add the email address, PIN, or phone number of BlackBerry® device users that are part of your organization's BlackBerry Domain to the list of addresses in the BlackBerry Monitoring Service console that you use to create contacts.
  1. In the BlackBerry Monitoring Service console, on the Configuration menu, expand Notifications.
  2. Click Manage addresses.
  3. Click Search BlackBerry enabled users for email, PIN or SMS address.
  4. Perform one of the following actions:
    • To search for all user accounts, click Search.
    • To search for a specific user account, specify search criteria. Click Search.
  5. Click the display name for the user account.
  6. Perform any of the following actions:
    • To add the email address of the user account, click Add email address to the address list.
    • To add the PIN of the user account, click Add PIN address to the address list.
    • To add the phone number of the user account, click Add SMS address to the address list.

Create contacts

Before you begin: Add email addresses, PINs, phone numbers that support SMS text messages, and IP addresses for SNMP trap messages to the BlackBerry® Monitoring Service console so that you can create a list of addresses that you can use to create contacts.
  1. In the BlackBerry Monitoring Service console, on the Configuration menu, expand Notifications.
  2. Click Manage contacts.
  3. Click Create new contact.
  4. In the Name field, type the name of the contact.
  5. To specify the alarm severities that the BlackBerry Monitoring Service notifies the contact about, in the Severity levels section, select the critical, warning, or error check boxes.
  6. To send a notification message to the contact when a threshold goes into a pass state, select the Notify on pass check box.
  7. To send a notification message to the contact when the BlackBerry Monitoring Service receives an SNMP trap message, select the Notify on event check box.
  8. To add addresses to the contact, in the Available addresses list, select the addresses and click Add.
  9. To specify the BlackBerry® Enterprise Server components that have thresholds that you want to notify the contact about, perform the following actions:
    1. In the Available servers list, select the names of the computers that host the BlackBerry Enterprise Server components.
    2. Click Add.
  10. Click Save.

Change contact information

  1. In the BlackBerry® Monitoring Service console, on the Configuration menu, expand Notifications.
  2. Click Manage contacts.
  3. In the Name column, click the name of the contact.
  4. Click Edit configuration.
  5. Change the appropriate settings.
  6. Click Save.

Delete contacts

  1. In the BlackBerry® Monitoring Service console, on the Configuration menu, expand Notifications.
  2. Click Manage contacts.
  3. In the Name column, click the name of the contact.
  4. Click Delete.

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