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• BlackBerry Enterprise Server monitoring solution
  • BlackBerry Monitoring Service
  • Web address and user roles for the BlackBerry Monitoring Service console
    • Web address for the BlackBerry Monitoring Service console
      • Open the BlackBerry Monitoring Service console on the computer that hosts the BlackBerry Monitoring Service
    • Roles and permissions for the BlackBerry Monitoring Service console
    • Best practice: Creating administrator accounts that can access the BlackBerry Monitoring Service console
  • Overview of the BlackBerry Monitoring Service console
    • BlackBerry device dashboard
  • Turn on monitoring for a BlackBerry Enterprise Server
  • Turn on monitoring for a non-SNMP server
• Monitoring BlackBerry Enterprise Server components
  • Viewing configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components
    • View configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components
    • Generate a graph that shows data for a BlackBerry Enterprise Server component
  • Data attributes of the BlackBerry Configuration Database
  • Monitor the BlackBerry Configuration Database
  • Data attributes of the BlackBerry Configuration Database connections
  • Monitor connections to the BlackBerry Configuration Database
  • Monitoring BlackBerry Enterprise Server components that you configured for high availability
    • Status of BlackBerry Enterprise Server components in the BlackBerry Monitoring Service console after a failover occurs
  • Monitoring hung threads for the BlackBerry Messaging Agent
    • Monitor hung threads for the BlackBerry Messaging Agent
  • BlackBerry Enterprise Server components that the BlackBerry Monitoring Service cannot monitor
• Monitoring BlackBerry devices and user activity
  • Search for a user account
  • Viewing configuration settings and activity levels of data attributes of BlackBerry device users
    • View configuration settings and activity levels of data attributes of BlackBerry device users
  • Monitor user accounts that are not initialized
  • BlackBerry device diagnostic test
    • Run a diagnostic test for a BlackBerry device from the BlackBerry Monitoring Service console
    • Run a diagnostic test for a BlackBerry device from the BlackBerry device
  • Ping a BlackBerry device
• Using thresholds to monitor BlackBerry Enterprise Server components and BlackBerry device users
  • Creating thresholds, rules, and alarms
    • Rule types
    • Create a threshold that you can use to monitor a BlackBerry Enterprise Server component
    • Create a threshold that you can use to monitor a data attribute of a BlackBerry device user
    • Changing and deleting rules
      • Change the conditions of a rule
      • Delete a rule
    • Changing the order that rules appear in the BlackBerry Monitoring Service console
      • Change the order of rules for a threshold
    • Specify a threshold maintenance window
• Alarms
  • Identifying alarms
    • Color, state, and severity of alarm icons
    • Identifying alarms and alarm severity in the alarm panel
    • Check for alarms for a BlackBerry Enterprise Server component or BlackBerry device user
  • Managing alarms in the alarm panel
    • Sort thresholds in the alarm panel
    • Suspend and resume alarms
    • Delete alarms
• Configuring notification messages
  • Configuring how the BlackBerry Monitoring Service sends notification messages
    • Configure the BlackBerry Monitoring Service to send notification messages to email addresses through a messaging server in your organization's environment
    • Configure the BlackBerry Monitoring Service to send SMS text messages
    • Changing the email address that the BlackBerry Monitoring Service uses to send PIN messages
  • Creating contacts
    • Adding addresses to the BlackBerry Monitoring Service console so that you can create contacts
      • Add email addresses for recipients that do not belong to the BlackBerry Domain that the BlackBerry Monitoring Service monitors
      • Add an IP address so that you can send SNMP trap messages to computers that are not in your organization's environment
      • Add contact information for a BlackBerry device user in your organization's BlackBerry Domain
    • Create contacts
    • Change contact information
    • Delete contacts
  • Receiving SNMP trap messages
    • Receive SNMP trap messages from BlackBerry Enterprise Server instances
• Messages in the messages area of the BlackBerry Monitoring Service console
  • Viewing messages
    • View messages
  • Delete messages
• Reports
  • Generating reports about BlackBerry device users and BlackBerry Enterprise Server components
    • Generate and view a default report about BlackBerry device users
    • Generate a custom report about BlackBerry device users or a BlackBerry Enterprise Server component
    • Generate a custom report using report settings that you saved
    • View generated reports
    • Delete generated reports
• Managing servers
  • Managing server maintenance windows
    • Specify maintenance windows
    • Clear maintenance windows
  • Configuring SNMP server monitoring
    • Test configuration settings for servers that the BlackBerry Monitoring Service uses SNMP to monitor
    • Change SNMP port numbers and community names
  • Configuring non-SNMP server monitoring
    • Change how often the BlackBerry Monitoring Service collects data from a server that it does not use SNMP to monitor
  • Change the key store password for the certificate that the BlackBerry Monitoring Service console uses
  • Import a new SSL certificate for the BlackBerry Monitoring Service
• BlackBerry Monitoring Service log files
  • Changing how BlackBerry Monitoring Service components create log files
    • Change the maximum size of the log file for a BlackBerry Monitoring Service component
    • Change the logging level for a BlackBerry Monitoring Service component
    • Create a new log file for a BlackBerry Monitoring Service component when the current log file reaches the maximum size
    • Change the identifier for the log file of a BlackBerry Monitoring Service component
    • Prevent a BlackBerry Monitoring Service component from creating a daily log file
    • Change when a BlackBerry Monitoring Service component deletes log files
    • Change the character encoding of the log file for a BlackBerry Monitoring Service component
• BlackBerry Threshold Analysis Tool
  • Creating thresholds using the BlackBerry Threshold Analysis Tool
  • Data attributes that the BlackBerry Threshold Analysis Tool creates thresholds for
  • Configuring the BlackBerry Threshold Analysis Tool
    • Sample: BlackBerry Threshold Analysis Tool configuration file
  • Running the BlackBerry Threshold Analysis Tool
    • Run the BlackBerry Threshold Analysis Tool
    • Parameters for running the BlackBerry Threshold Analysis Tool
    • Best practice: Preventing the BlackBerry Threshold Analysis Tool from overwriting rules that you customized
• Using SNMP to monitor BlackBerry Enterprise Server components and BlackBerry device users
  • SNMP components that you can use to monitor BlackBerry Enterprise Server components and BlackBerry device users
    • SNMP operations that the BlackBerry Enterprise Server supports
    • MIBs for the BlackBerry Enterprise Server
  • Configuring SNMP monitoring
    • System requirements: SNMP monitoring software and settings for the SNMP service
    • Verifying the SNMP agent settings in the Registry Editor
      • Settings for the SNMP agent in the Registry Editor
    • Compile the MIB for a BlackBerry Enterprise Server and configure the SNMP management tool to receive SNMP data
  • Configuring SNMP traps
    • Configure the SNMP trap service
    • Error binding to Trap Port (162), it may already be in use
• Troubleshooting
  • Troubleshooting: BlackBerry Monitoring Service connections
    • A user cannot log in to the BlackBerry Monitoring Service
• Glossary
• Provide feedback
• Legal notice