Scenario: What happens after a primary BlackBerry Enterprise Server stops responding

If a primary BlackBerry® Enterprise Server stops responding, the standby BlackBerry Enterprise Server performs one of two actions depending on whether its health score is above or below the promotion threshold.

The standby BlackBerry Enterprise Server can perform the following actions if the messaging server, BlackBerry® Infrastructure, and BlackBerry Configuration Database are available.

Action that the standby BlackBerry Enterprise Server performs when its health score is above the promotion threshold

  1. The standby BlackBerry Enterprise Server determines that the primary BlackBerry Enterprise Server stopped responding.
  2. The standby BlackBerry Enterprise Server checks its own health score and determines that the health score is above the promotion threshold.
  3. The standby BlackBerry Enterprise Server opens active connections to the BlackBerry Configuration Database and messaging server.
  4. If your organization's environment includes the BlackBerry Enterprise Server for Novell® GroupWise®, the standby BlackBerry Enterprise Server starts the GroupWise SOAP connector.
  5. The standby BlackBerry Enterprise Server tries to open an SRP connection to the BlackBerry Infrastructure.
  6. When the connection to the BlackBerry Infrastructure is stable, the standby BlackBerry Enterprise Server writes its identity as the primary BlackBerry Enterprise Server to the BlackBerry Configuration Database.

Action that the standby BlackBerry Enterprise Server performs when its health score is below the promotion threshold

  1. The standby BlackBerry Enterprise Server determines that the primary BlackBerry Enterprise Server stopped responding.
  2. The standby BlackBerry Enterprise Server checks its own health score and determines that the health score is below the promotion threshold.

    The standby BlackBerry Enterprise Server cannot become the primary instance. You must resolve any issues before the standby BlackBerry Enterprise Server can recover.


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