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BlackBerry Monitoring Service

You can use the BlackBerry® Monitoring Service to monitor and troubleshoot issues with a BlackBerry® Enterprise Server in your organization's environment and to monitor the activity of the BlackBerry device users that are associated with the BlackBerry Enterprise Server.

The BlackBerry Monitoring Service monitors the BlackBerry Enterprise Server components. It polls each component and retrieves SNMP data that it stores in a database and displays in the BlackBerry Monitoring Service console.

Feature

Description

web-based administration console

You can use the BlackBerry Monitoring Service console to monitor a BlackBerry Enterprise Server in your organization's environment by creating thresholds that monitor the activity of BlackBerry Enterprise Server components. You can configure the BlackBerry Monitoring Service to send notification messages to contacts when a component's activity exceeds levels that you specify as acceptable.

The BlackBerry Monitoring Service console provides configuration settings and statistics that you can use to review BlackBerry Enterprise Server activity.

monitoring of BlackBerry Enterprise Server components

The BlackBerry Monitoring Service can provide the following types of data:

  • configuration settings, such as the component name, component version, and computer name
  • statistics such as CPU usage, memory usage, number of requests to process, and number of processing threads
  • BlackBerry® Client Access License information, such as the number of used and available licenses
  • high availability information, such as the high availability status of components
  • policy information, such as the service books and IT policies that the BlackBerry Enterprise Server sends to BlackBerry devices
  • messaging statistics, such as the number of email messages that BlackBerry devices send and receive
  • messaging server information, such as the hung thread count
  • connection information for the BlackBerry Configuration Database, BlackBerry Controller, and SRP connections

BlackBerry device diagnostic tests and user monitoring

You can use the BlackBerry Monitoring Service console to run diagnostic tests for BlackBerry devices and identify any issues with BlackBerry devices. The BlackBerry device diagnostic tool is available for BlackBerry devices that are running BlackBerry® Device Software version 5.0 and later.

The BlackBerry Monitoring Service can monitor the following types of data:
  • configuration information for BlackBerry devices, such as the PIN, network type, and phone number
  • message statistics, such as the pending and expired email messages, and email messages that BlackBerry devices send and receive
  • BlackBerry device statistics, such as the battery level and network coverage

thresholds

You can define thresholds that you can use to monitor components and BlackBerry device users. When the activity of a component or BlackBerry device user that the BlackBerry Monitoring Service monitors reaches a threshold, the BlackBerry Monitoring Service displays an alarm in the BlackBerry Monitoring Service console and sends notification messages to specific contacts.

notification messages

You can configure the BlackBerry Monitoring Service to send notification messages to one or more recipients by creating a contact. A contact can include one or more email addresses, PINs, IP addresses, or phone numbers that support SMS text messages. If a component goes into an alarm state, the BlackBerry Monitoring Service sends a notification message to all of the recipients in the contact.

reports

You can run default reports or create custom reports to return data about the BlackBerry Enterprise Server instances in your organization's environment. You can export reports to a .csv, a .pdf, or an .html file. You can use the information that you collect from the reports to analyze historical data.

graphs

You can use the BlackBerry Monitoring Service console to generate a graph of a component's historical activity.

integration with a network management framework

The BlackBerry Monitoring Service can send notifications as SNMP trap messages. This permits you to integrate the BlackBerry Monitoring Service with a network management tool that can receive SNMP trap messages. The BlackBerry Monitoring Service sends an SNMP trap message when the activity of a component or BlackBerry device user that the BlackBerry Monitoring Service monitors reaches a threshold.

BlackBerry Threshold Analysis Tool

The BlackBerry® Threshold Analysis Tool is designed to reduce the effort it takes to create a threshold that you can use to monitor a data attribute of a BlackBerry® Enterprise Server component. The BlackBerry Threshold Analysis Tool creates thresholds that are appropriate for a data attribute based on the previous activity of the data attribute. You can run the tool instead of creating rules in the BlackBerry Monitoring Service console manually. You can run the tool using a command prompt on the computer that hosts the BlackBerry Monitoring Service. The tool creates rules in the BlackBerry Monitoring Service console. You can change or delete the rules.

You install the tool when you install the BlackBerry Monitoring Service.


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