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View how the BlackBerry Administration Service resolved software configuration conflicts for a user account

You can assign multiple software configurations to a user account or group. The BlackBerry® Administration Service uses specific rules to resolve conflicting settings in the multiple software configurations that you assign to a user account or group. After the BlackBerry Administration Service applies software configurations to a BlackBerry device, you can view how the BlackBerry Administration Service resolved any of the conflicting settings in the multiple software configurations.
Before you begin: Assign multiple software configurations to a user account or group.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. Click the name of a user account.
  5. On the Software configuration tab, perform one of the following actions:
    • To view how the BlackBerry Administration Service resolved conflicts that involve BlackBerry Java® Applications, click View resolved applications.
    • To view how the BlackBerry Administration Service resolved conflicts that involve BlackBerry® Device Software, click View Resolved BlackBerry Device Software bundles.
    • To view how the BlackBerry Administration Service resolved conflicts that involve application control policies for unlisted applications, click View Resolved Application Control Policy for Unlisted Applications.
    • To view how the BlackBerry Administration Service resolved conflicts that involve the standard application settings in BlackBerry Device Software configurations, click View Resolved BlackBerry Device Software application settings.
  6. View the appropriate information about how the BlackBerry Administration Service resolved the software configuration conflicts for the user account.

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