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Turn off support for an attachment file format for a BlackBerry Attachment Service

The BlackBerry® Attachment Service uses distillers to convert attachments that are in supported file formats so that users can view the attachments on their BlackBerry devices. By default, all supported distillers are turned on. You can turn off a distiller to prevent users from viewing attachments that are in a specific file format. For example, if you turn off the .pdf distiller, users cannot view .pdf attachments on their BlackBerry devices.
  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Attachment > Server.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. In the Distiller display name section, in the Allowed column, specify which distillers are supported for the instance.
  5. Click Save.
After you finish: Restart the BlackBerry Attachment Service.

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