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Troubleshooting: IT policies

I cannot find an IT policy rule in the BlackBerry Administration Service

Possible cause

The version of the BlackBerry® Enterprise Server that you are using does not include the IT policy rule.

Possible solution

Import the IT policy rule from an IT policy pack that is available from For more information about IT policy packs, search the BlackBerry Technical Solution Center at For example, to find the IT policy pack that includes the IT policy rules for BlackBerry® Device Software 5.0, search for "IT policy rules for BlackBerry Device Software 5.0".

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