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Restarting BlackBerry Enterprise Server components

When you complete certain tasks, you need to restart one or more BlackBerry® Enterprise Server components. You restart the BlackBerry Enterprise Server components using the BlackBerry Administration Service or Windows® services.

BlackBerry Enterprise Server component

Component name in the BlackBerry Administration Service

Associated service in Windows Services

BlackBerry Messaging Agent, BlackBerry Controller, and BlackBerry Dispatcher

BlackBerry Enterprise Server

BlackBerry Controller and BlackBerry Dispatcher

BlackBerry Collaboration Service

Collaboration

BlackBerry Collaboration Service

BlackBerry Synchronization Service

Synchronization

BlackBerry Synchronization Service

BlackBerry Attachment Service

Attachment Service

BlackBerry Attachment Service

BlackBerry MDS Connection Service

MDS Connection Service

BlackBerry MDS Connection Service

BlackBerry Monitoring Service

  • BlackBerry Monitoring Service - Application Core
  • BlackBerry Monitoring Service - Data Collection Subsystem
  • BlackBerry Monitoring Service - Polling Engine

BlackBerry Router

BlackBerry Router

BlackBerry Policy Service

Policy

BlackBerry Policy Service

BlackBerry Administration Service

BlackBerry Administration Service

  • BlackBerry Administration Service - Application Server
  • BlackBerry Administration Service - Native Code Container

BlackBerry Web Desktop Manager

BlackBerry Administration Service

  • BlackBerry Administration Service - Application Server
  • BlackBerry Administration Service - Native Code Container

Restart a BlackBerry Enterprise Server component using the BlackBerry Administration Service

  1. In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view.
  2. Expand the component that you want to restart.
  3. Click an instance.
  4. Click Restart instance.
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Restart a BlackBerry Enterprise Server component using Windows Services

  1. On each computer that hosts the BlackBerry® Enterprise Server component, in the Windows® Services, restart the services for the component.
  2. If you want to restart all of the BlackBerry Enterprise Server components, you must restart the Windows Services in the following order:
    • BlackBerry Administration Service - Application Server
    • BlackBerry Administration Service - Native Code Container
    • BlackBerry Mail Store Service
    • BlackBerry Instant Messaging Connector
    • BlackBerry MDS Connection Service
    • BlackBerry Dispatcher
    • BlackBerry Attachment Service
    • BlackBerry Controller
    • All of the remaining services for BlackBerry Enterprise Server components
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Best practice: Restarting more than one BlackBerry Administration Service instance

To restart all BlackBerry® Administration Service instances without issues, the best practice is to stop all instances before you begin restarting the instances.

If you must keep at least one BlackBerry Administration Service instance running while you restart all instances, you should restart the instances one at a time and verify that each instance that you restart is running before you restart the next instance.

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