Restarting BlackBerry Enterprise Server components

Administration Guide

Overview: BlackBerry Enterprise Server
Log in to the BlackBerry Administration Service for the first time
Creating administrator accounts
Using an IT policy to manage BlackBerry Enterprise Solution security
Configuring security options
Configuring the BlackBerry Enterprise Server environment
Configuring user accounts
Assigning BlackBerry devices to users
Configuring BlackBerry Enterprise Server high availability
Configuring high availability for BlackBerry Enterprise Server components
Configuring BlackBerry Configuration Database high availability
Sending software and BlackBerry Java Applications to BlackBerry devices
Alternative methods for installing BlackBerry Java Applications on BlackBerry devices
Configuring how users access enterprise applications and web content
Setting up the messaging environment
Configuring BlackBerry devices to enroll certificates over the wireless network
Making the BlackBerry Web Desktop Manager available to users
Configuring the BlackBerry Web Desktop Manager
Creating and configuring Wi-Fi profiles and VPN profiles
Configuring encryption and authentication methods for Wi-Fi enabled BlackBerry devices
Configuring software tokens for BlackBerry devices
Changing the security settings of the BlackBerry Administration Service and BlackBerry Web Desktop Manager
Protecting and redistributing devices
Managing administrator accounts
Managing groups and user accounts
Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices
Managing how users access enterprise applications and web content
Managing organizer data synchronization
Managing your organization's messaging environment and attachment support
Managing calendars
Managing instant messaging
Managing a BlackBerry Domain
- Restarting BlackBerry Enterprise Server components
- Using the BlackBerry Enterprise Trait Tool
  - Use the BlackBerry Enterprise Trait Tool
- BlackBerry Enterprise Trait Tool traits
- Permit the BlackBerry Messaging Agent to write statistics to Microsoft Exchange mailboxes
- Managing BlackBerry CAL keys
  - Add or delete a BlackBerry CAL key
  - Copy a BlackBerry CAL key to a text file
- Configuring the BlackBerry Mail Store Service instance that updates the contact list
  - Configure the BlackBerry Mail Store Service instance that updates the contact list
- Configuring a Hosted BlackBerry services environment
  - Configuring Hosted BlackBerry services when you permit your organization’s customers limited access to Microsoft Active Directory
    - Configure Hosted BlackBerry services when you permit your organization’s customers limited access to Microsoft Active Directory
    - Configure the BlackBerry Enterprise Server to resolve email addresses using an LDAP field that is not the Company Name field
  - Configure Hosted BlackBerry services when your organization’s customers have full control of their subtree in Microsoft Active Directory
- Configuring the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data
- Configuring BlackBerry Policy Service throttling
- Change the port number that BlackBerry Enterprise Server components use to connect to the BlackBerry Configuration Database
- Change the port number that the syslog tools use to monitor BlackBerry Enterprise Server events
BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring
BlackBerry Enterprise Server log files
BlackBerry Enterprise Solution connection types and port numbers
Troubleshooting
Glossary
Provide feedback
Legal notice

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When you complete certain tasks, you need to restart one or more BlackBerry® Enterprise Server components. You restart the BlackBerry Enterprise Server components using the BlackBerry Administration Service or Windows® services.

BlackBerry Enterprise Server component	Component name in the BlackBerry Administration Service	Associated service in Windows Services
BlackBerry Messaging Agent, BlackBerry Controller, and BlackBerry Dispatcher	BlackBerry Enterprise Server	BlackBerry Controller and BlackBerry Dispatcher
BlackBerry Collaboration Service	Collaboration	BlackBerry Collaboration Service
BlackBerry Synchronization Service	Synchronization	BlackBerry Synchronization Service
BlackBerry Attachment Service	Attachment Service	BlackBerry Attachment Service
BlackBerry MDS Connection Service	MDS Connection Service	BlackBerry MDS Connection Service
BlackBerry Monitoring Service	–	BlackBerry Monitoring Service - Application Core BlackBerry Monitoring Service - Data Collection Subsystem BlackBerry Monitoring Service - Polling Engine
BlackBerry Router	–	BlackBerry Router
BlackBerry Policy Service	Policy	BlackBerry Policy Service
BlackBerry Administration Service	BlackBerry Administration Service	BlackBerry Administration Service - Application Server BlackBerry Administration Service - Native Code Container
BlackBerry Web Desktop Manager	BlackBerry Administration Service	BlackBerry Administration Service - Application Server BlackBerry Administration Service - Native Code Container

Restart a BlackBerry Enterprise Server component using the BlackBerry Administration Service

In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view.
Expand the component that you want to restart.
Click an instance.
Click Restart instance.

Restart a BlackBerry Enterprise Server component using Windows Services

On each computer that hosts the BlackBerry® Enterprise Server component, in the Windows® Services, restart the services for the component.
If you want to restart all of the BlackBerry Enterprise Server components, you must restart the Windows Services in the following order:
- BlackBerry Administration Service - Application Server
- BlackBerry Administration Service - Native Code Container
- BlackBerry Mail Store Service
- BlackBerry Instant Messaging Connector
- BlackBerry MDS Connection Service
- BlackBerry Dispatcher
- BlackBerry Attachment Service
- BlackBerry Controller
- All of the remaining services for BlackBerry Enterprise Server components

Best practice: Restarting more than one BlackBerry Administration Service instance

To restart all BlackBerry® Administration Service instances without issues, the best practice is to stop all instances before you begin restarting the instances.

If you must keep at least one BlackBerry Administration Service instance running while you restart all instances, you should restart the instances one at a time and verify that each instance that you restart is running before you restart the next instance.

Next topic: Using the BlackBerry Enterprise Trait Tool

Previous topic: Managing a BlackBerry Domain

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