Administration Guide

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Preparing a device for redistribution to a new user

You can prepare a BlackBerry® device for redistribution to a new BlackBerry device user by performing one of the following actions:

  • use the security options on the device to permanently delete all user data
  • connect the device to the BlackBerry Administration Service and delete all user data from the device permanently
  • connect the device to the BlackBerry Administration Service and delete all user data permanently and remove the BlackBerry® Device Software

For more information about using the security options on the device to permanently delete all user data, see the user guide for the device.

After the new user receives the device, you must activate it.

Use the BlackBerry Administration Service to delete user data and assign the device to a new user

  1. Connect the BlackBerry® device to the computer that you used to log in to the BlackBerry Administration Service.
  2. If you receive a prompt, type the device password.
  3. In the BlackBerry Administration Service, on the Devices menu, click Attached devices > Manage current device.
  4. Click Remove user data from current device.
  5. Click Yes – Remove user data.
  6. Click Assign current device.
  7. Search for the new user account that you want to assign the device to.
  8. Select the user name.
  9. Click Associate user. After you assign the user account to the device, the activation process begins automatically.
  10. On the Devices menu, click Attached devices > Device software.
  11. Install the applications that the user requires on the device.
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Use the BlackBerry Administration Service to delete user data and remove the BlackBerry Device Software before assigning the device to a new user

If you perform this task, you are deleting user data permanently and removing the BlackBerry® Device Software and BlackBerry device operating system.
  1. Connect the BlackBerry device to the computer that you used to log in to the BlackBerry Administration Service.
  2. If you receive a prompt, type the device password.
  3. In the BlackBerry Administration Service, on the Devices menu, click Attached devices > Manage current device.
  4. Click Delete all device data and disable device.
  5. Click Yes – Delete all device data and disable device.
  6. Reinstall the BlackBerry Device Software using the application loader tool in the BlackBerry Administration Service, BlackBerry® Desktop Manager, or BlackBerry® Web Desktop Manager.
  7. Activate the device.
After you finish: For more information about installing the BlackBerry Device Software, see the BlackBerry Device Software Update Guide.
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