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Monitoring the BlackBerry Enterprise Server for an automatic failover event

You can use the BlackBerry® Monitoring Service, BlackBerry Enterprise Server Alert Tool, or another SNMP monitoring tool to monitor the BlackBerry® Enterprise Server for an automatic failover event and notify you when an automatic failover event occurs.

When an automatic failover event occurs, the primary BlackBerry Enterprise Server and standby BlackBerry Enterprise Server write the time and reason at logging level 5 (Verbose) in the log files for the BlackBerry Dispatcher, BlackBerry Controller, and BlackBerry Messaging Agent. The BlackBerry Controller and BlackBerry Dispatcher instances for the primary BlackBerry Enterprise Server and standby BlackBerry Enterprise Server create SNMP alerts using the BlackBerry Enterprise Server Alert Tool. You can configure the SNMP tool that your organization uses to send automatic notifications when an automatic failover event occurs.

The BlackBerry Administration Service displays the time and reason for the last failover event that occurred.

Use the BlackBerry Administration Service to find the time and reason for the last automatic failover event

  1. In the BlackBerry® Administration Service, expand High availability > Highly available BlackBerry Enterprise Servers.
  2. Click a BlackBerry® Enterprise Server pair name.
  3. If an automatic failover event occurred, in the System status section, the Failover time and Failover reason fields appear.
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