Administration Guide

Local Navigation

Managing wireless message reconciliation

The BlackBerry® Enterprise Server synchronizes email message status changes between BlackBerry devices and the email applications on users' computers. The BlackBerry Enterprise Server reconciles message moves, deletions, and indicators for read and unread messages every 30 minutes. By default, wireless message reconciliation is turned on.

To reduce high volumes of wireless network traffic, you can instruct users to limit how often they use the Reconcile Now menu item in the message list on their BlackBerry devices.

Turn off wireless message reconciliation for a BlackBerry Enterprise Server

You can turn off wireless message reconciliation to reduce wireless network traffic or to manage user accounts. If you turn off wireless message reconciliation, users can reconcile their email messages only by connecting their BlackBerry® devices to the BlackBerry® Desktop Manager or the BlackBerry® Web Desktop Manager.
  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. On the Messaging tab, in the Messaging options section, in the Wireless message reconciliation turn on drop down list, click False.
  5. Click Save all.
Back To Top

Turn on reconciliation for email messages that are hard deleted

Users can hard delete email messages in Microsoft® Outlook® and you can configure a BlackBerry® Enterprise Server to remove hard deleted messages from BlackBerry devices. If you turn on hard deletes reconciliation, the BlackBerry Messaging Agent also deletes email messages from devices when users archive or move email messages to personal folders in Microsoft Outlook. When you turn on reconciliation for hard deleted email messages, the BlackBerry Messaging Agent uses recurring message scans to detect hard deleted email messages on the messaging server, and then deletes the email messages from devices.
  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. On the Messaging tab, in the Messaging options section, in the Hard deletes reconciliation drop-down list, click True.
  5. Click Save all.
  6. On the computer that hosts the BlackBerry Dispatcher, restart the BlackBerry Dispatcher.
Back To Top

Was this information helpful? Send us your comments.