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Managing email messages that contain HTML and rich content

The BlackBerry® Enterprise Server supports email messages that contain HTML and rich content on BlackBerry devices that are running BlackBerry® Device Software version 4.5 or later. You can turn off support for rich content and inline images in email messages. Users can configure the message settings on the BlackBerry devices. The settings that you define override the settings that users define.

View whether a user turned on support for email messages that contain HTML and rich content for a BlackBerry device

You can view whether a user turned on support for email messages with HTML and rich content and whether a user can download images to a BlackBerry® device automatically. A user can choose whether to turn off support on the BlackBerry device.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for the user account that you assigned the BlackBerry device to.
  4. In the search results, click the user name.
  5. In the Messaging configuration section, click the device configuration name.
  6. In the Email Services Settings section, check if Rich content turned on and Automatic downloading of inline images turned on are configured to Yes.
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Turn off support for rich text formatting and inline images in email messages for users on a BlackBerry Enterprise Server

You can prevent the BlackBerry® Enterprise Server from sending email messages that contain HTML and rich content to BlackBerry devices. When you turn off rich text formatting, the BlackBerry Enterprise Server sends all email messages in plain text format. You can also prevent the BlackBerry Enterprise Server from sending email messages that contain inline images to BlackBerry devices.

If you turn off support for rich content and inline images, you reduce the resource consumption on the computers that are running the messaging server, BlackBerry Attachment Service, and BlackBerry MDS Connection Service.

  1. In the BlackBerry Administration Service, in the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component View > Email.
  2. Click the name of the BlackBerry Enterprise Server instance or BlackBerry Enterprise Server pair that you want turn off rich text formatting or inline images for.
  3. Click Edit instance.
  4. On the Messaging tab, perform one or both of the following options:
    • To turn off rich text formatting, in the Messaging options section, in the Rich content turned on drop-down list, click False.
    • To prevent sending inline images, in the Messaging options section, in the Automatic downloading of inline images turned on drop-down list, click False.
  5. Click Save All.
  6. Restart the BlackBerry Enterprise Server using one of the following methods:
    • If you want to change a BlackBerry Enterprise Server instance, on the Instance information tab, click Restart instance.
    • If you want to change a BlackBerry Enterprise Server pair, click one of the instances, and on the Instance information tab, click Restart instance. Repeat this step for the other instance in the pair.
    • In the Windows® Services, restart the BlackBerry Dispatcher.
  7. Repeat step 2 through step 6 for each BlackBerry Enterprise Server instance that you want to turn off rich text formatting or inline images for.
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Turn off support for rich text formatting and inline images in email messages using an IT policy rule

You can change an IT policy rule to prevent the BlackBerry® Enterprise Server from sending email messages that contain HTML and rich content or inline images to users. If you turn off support for rich text formatting, the BlackBerry Enterprise Server sends all email messages in plain text format.

If you turn off rich content formatting and inline images, you reduce resource consumption on the computers that host the messaging server, BlackBerry Attachment Service, and BlackBerry MDS Connection Service.

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
  2. Click Manage IT policies.
  3. Click the name of the IT policy that you want to change.
  4. Click Edit IT policy.
  5. On the Email Messaging tab, perform one or both of the following actions:
    • To turn off rich content formatting, in the Disable Rich Content Email drop-down list, click Yes.
    • To turn off inline images, in the Inline Content Requests drop-down list, click Disabled.
  6. Click Save all.
  7. Resend the updated IT policy to the BlackBerry devices.
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