Administration Guide

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Check the health of a BlackBerry Enterprise Server

If you configured BlackBerry® Enterprise Server high availability, you can check the health of a BlackBerry Enterprise Server instance to verify that it is running as expected.
  1. In the BlackBerry Administration Service, in the Servers and components menu, expand High availability.
  2. Click High availablity summary.
  3. In the Host instance name field, click the name of a BlackBerry Enterprise Server pair.
  4. Click More.
The BlackBerry Administration Service displays the status of the health parameters.

Availability state and failover status of the BlackBerry Enterprise Server

When you check the health of a BlackBerry® Enterprise Server instance in the BlackBerry Administration Service, you can also check the availability state and failover status of the BlackBerry Enterprise Server instance.

The availability state specifies whether the BlackBerry Enterprise Server instance is a primary instance or standby instance according to information from the BlackBerry Configuration Database. If you did not connect the BlackBerry Enterprise Server to the BlackBerry Configuration Database, the BlackBerry Administration Service might not display up-to-date information about the availability state.

The failover status specifies whether the BlackBerry Enterprise Server instance is a primary instance or standby instance and whether the BlackBerry Enterprise Server instance is running as expected. The BlackBerry Administration Service receives this information in real time from the BlackBerry Enterprise Server instance so that the failover status is always up-to-date.

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