Preventing a user from backing up work data that is stored on a device
By default, if your organization's environment includes BlackBerry® Enterprise Server for Microsoft® Exchange (5.0 SP3 or later) or BlackBerry® Enterprise Server for IBM® Lotus® Domino® (5.0 SP3 or later), a BlackBerry® device user can back up both work data and personal data on a computer using the BlackBerry® Desktop Software and BlackBerry® Web Desktop Manager. The user can restore the data to the device that the user backed up after the BlackBerry® Device Software is updated or when issues occur that require the user to restore the information.
In rare circumstances, when a user restores work data, a device might not be able to recognize the data as work data and might treat it as personal data. For example, if a user restores data from an existing device to a new device that the user did not activate on the BlackBerry® Enterprise Server and that has the radio turned off, the new device might not recognize the data as work data.