Security Note

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Preventing a user from backing up work data that is stored on a device

By default, if your organization's environment includes BlackBerry® Enterprise Server for Microsoft® Exchange (5.0 SP3 or later) or BlackBerry® Enterprise Server for IBM® Lotus® Domino® (5.0 SP3 or later), a BlackBerry® device user can back up both work data and personal data on a computer using the BlackBerry® Desktop Software and BlackBerry® Web Desktop Manager. The user can restore the data to the device that the user backed up after the BlackBerry® Device Software is updated or when issues occur that require the user to restore the information.

In rare circumstances, when a user restores work data, a device might not be able to recognize the data as work data and might treat it as personal data. For example, if a user restores data from an existing device to a new device that the user did not activate on the BlackBerry® Enterprise Server and that has the radio turned off, the new device might not recognize the data as work data.

If you want to prevent the user from backing up work data, you can change the value of the Desktop Backup IT policy rule to No organizational databases. When you set the rule to No organizational databases, the device does not back up the following information:
  • organizer data such as tasks or memos
  • work contacts
  • work calendar entries
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