BlackBerry Attachment Service known issues
BlackBerry® devices do not display the date and time in XLS file attachments correctly if the date and time is included in a single cell. (DT 1219993)
Workaround: Open the attachment in Documents To Go®.
When a BlackBerry device user views a Microsoft® Word 2007 or 2010 attachment on a BlackBerry device, the round bullets in lists change to square bullets. (DT 1035460)
When a user views a Microsoft® PowerPoint® 2007 or 2010 attachment on a device, text in tables might not display correctly or at all. (DT 1030855, DT 1030847, DT 1030508, DT 1030472)
In certain circumstances, the device does not display a Microsoft PowerPoint document correctly. (DT 91523, SDR 336357)
A user cannot view attachments when you install a BlackBerry® Enterprise Server pair and then install a BlackBerry Attachment Service on a remote computer. (DT 888216)
When users attempt to open large Microsoft Word files or Microsoft PowerPoint files from a remote file location, on an intermittent basis the device cannot display the files. This is due to an issue with how the BlackBerry MDS Connection Service and the BlackBerry Attachment Service communicate. (DT 661572)
If you configure a BlackBerry Enterprise Server to use a remote BlackBerry Attachment Service, stop the local BlackBerry Attachment Service, and upgrade the BlackBerry Enterprise Server to 5.0 SP2, the remote BlackBerry Attachment Service cannot process attachments. (DT 658624)
Workaround: In the BlackBerry Administration Service, modify any of the settings for the BlackBerry Attachment Connector and save your changes. Afterwards, change the settings back to their previous values.
Users cannot view text in columns in a .pdf file when they use the "View as text" option. (DT 473169)
When the BlackBerry Enterprise Server runs on Windows Server® 2008, users cannot open .mp3 files on their devices. (DT 395150)