Unsupported environments

Item

Description

DMZ

The BlackBerry® Enterprise Server and BlackBerry Enterprise Server components, with the exception of the BlackBerry Router, do not support installation in a DMZ.

messaging server

The BlackBerry® Enterprise Server for Microsoft® Exchange and the BlackBerry® Enterprise Server for Novell® GroupWise® (and all BlackBerry Enterprise Server components) do not support installation on the computer that hosts the messaging server.

email application

The BlackBerry Enterprise Server and BlackBerry Enterprise Server components do not support installation on computers that host email applications such as Microsoft® Outlook®. Email applications use data files that can cause conflicts with the BlackBerry Enterprise Server components. As a result, the BlackBerry Enterprise Server components might not function as expected.

instant messaging server

Any of the following environments:
  • If you configure the BlackBerry Enterprise Server for high availability, the primary BlackBerry Enterprise Server instance and standby BlackBerry Enterprise Server instance do not support more than one type of instant messaging server in a BlackBerry Enterprise Server pair. For example, if you install the BlackBerry Collaboration Service for use with Microsoft® Office Communications Server 2007 on the primary instance, you must also install the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 on the standby instance.
  • A BlackBerry Enterprise Server or BlackBerry Enterprise Server pair that connects to multiple instances of the BlackBerry Collaboration Service does not support more than one type of instant messaging server. You must use the same type of instant messaging server for each local or remote BlackBerry Collaboration Service that you connect to a BlackBerry Enterprise Server or BlackBerry Enterprise Server pair.

BlackBerry Collaboration Service

If you install the BlackBerry Collaboration Service for use with Microsoft® Lync™ Server 2010, the BlackBerry Collaboration Service does not support using ocscore.msi or ucmaredist.msi from the Microsoft Lync Server 2010 installation files on the computer that you install the BlackBerry Collaboration Service on. You must use ocscore.msi and ucmaredist.msi from Microsoft® Office Communications Server 2007 R2. For more information, visit the Volume Licensing Service Center at www.microsoft.com.

BlackBerry Attachment Service

You must install the software update for KB22953 on Windows Server® 2008 if you want the BlackBerry Attachment Service to support .mp3 audio files on BlackBerry devices and all audio formats on BlackBerry® 7100 Series devices that support CDMA networks. To download the software update for KB22953, visit www.blackberry.com/support/downloads/.

Remote Desktop Services or Terminal Services

The BlackBerry Enterprise Server and BlackBerry Enterprise Server components do not support installation on a computer that you installed Remote Desktop Services or Terminal Services on.


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