Installing the BlackBerry Collaboration Service

The BlackBerry® Collaboration Service provides an encrypted connection between your organization's instant messaging server and the collaboration client on BlackBerry devices so that BlackBerry device users can start and manage instant messaging conversations on their devices.

If you want to maximize the number of sockets available so that the BlackBerry Collaboration Service can respond to an increased amount of requests from the collaboration client, you can install the BlackBerry Collaboration Service by itself on a computer that is separate from the computer that hosts the BlackBerry® Enterprise Server. (Microsoft® Office Communications Server 2007 R2 and Microsoft® Lync™ Server 2010 do not use persistent socket connections.)

If you install the BlackBerry Collaboration Service on a separate computer, the installation process installs the BlackBerry Collaboration Service and BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Collaboration Service and restarts it if it stops responding.

You can connect multiple BlackBerry Enterprise Server instances to a BlackBerry Collaboration Service instance.

A different type of BlackBerry Collaboration Service exists for each instant messaging environment. For example, a BlackBerry Collaboration Service exists for Microsoft® Office Communications Server 2007, and a different BlackBerry Collaboration Service exists for IBM® Lotus® Sametime®. You can install only one type of BlackBerry Collaboration Service for each BlackBerry Enterprise Server in your organization's environment. Users can use only one type of collaboration client on their devices.


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