Install the BlackBerry Enterprise Server software

During the BlackBerry® Enterprise Server installation process, you must restart the computer.
Note: To administer the BlackBerry Enterprise Server, you must install the BlackBerry Administration Service. You can install the BlackBerry Administration Service on the computer that hosts the BlackBerry Enterprise Server or on a separate computer. You must install the BlackBerry Administration Service if you create a BlackBerry Configuration Database and you must also either install or upgrade the BlackBerry Administration Service on the computer that you perform the installation process on in the BlackBerry Domain first.
  1. Log in to the computer that you want to install the BlackBerry Enterprise Server on using the Windows® account that you created and that has correct permissions. This account runs the BlackBerry Enterprise Server services.
  2. In the BlackBerry Enterprise Server installation files, double-click setup.exe. If your operating system is Windows Server® 2008, run setup.exe as an administrator.
  3. In the Setup type dialog box, select one of the following options:
    • If this installation process is the first installation of BlackBerry Enterprise Server software in a BlackBerry Domain, select Create a BlackBerry Configuration Database.
    • For all other installations of the BlackBerry Enterprise Server software, select Use an existing BlackBerry Configuration Database.
  4. In the Setup options dialog box, you can select or remove BlackBerry Enterprise Server components from the Additional Components list.
  5. In the Accounts and Folders dialog box, in the Name field, type the name of the BlackBerry Enterprise Server that you want the BlackBerry Administration Service to display.
  6. When the setup application prompts you to restart the computer, click Yes.
  7. Log in to the computer that you want to install the BlackBerry Enterprise Server on using the same account that you used in step 1.
  8. In the Database information dialog box, if you configured the database server to use static ports, select the Static option. If the static port number is not 1433, type the port number in the Port field.
  9. In the Database mirroring options dialog box, if you want to configure database mirroring, select the Add support for database mirroring check box and type the name of the database server that hosts the mirror database in the Name of the mirror database server field. The setup application does not create the BlackBerry Configuration Database on the mirror Microsoft® SQL Server®; it adds a registry key to the computer that includes the name of the mirror Microsoft SQL Server.
  10. In the Microsoft Exchange Server dialog box, perform the following actions:
    1. In the Microsoft Exchange server field, type the name of the Microsoft® Exchange server.
    2. In the Mailbox field, type the name of the administrator that has the appropriate permissions.
    3. Click Check Name.
    4. Click Apply.
    5. Click OK.
  11. In the Administration settings dialog box, perform the following actions:
    • In the Pool name field, type an FQDN that the setup application can use to create the BlackBerry Administration Service web address. If you install only one BlackBerry Administration Service instance in the BlackBerry Domain, you can accept the default pool name. If you install more than one BlackBerry Administration Service instance in the BlackBerry Domain, you must create a DNS entry for the pool name that is not the name of a computer and is mapped to the IP address of each BlackBerry Administration Service instance.
    • In the New password and Confirm password fields, type the password for the SSL certificate that the BlackBerry Administration Service uses to authenticate with browsers. You must use the same password for every BlackBerry Administration Service instance in the BlackBerry Domain.
  12. In the Microsoft® Active Directory® settings dialog box, in the User password field, type the password for the Microsoft Active Directory account (for example, BESAdmin) that the BlackBerry Enterprise Server uses to authenticate to Microsoft Active Directory. If you want to specify a different user name and user domain, you must make sure that the user domain belongs to the same Microsoft Active Directory forest as the Microsoft Exchange organization. If the setup application cannot locate any of the global catalog servers that are associated with the Microsoft Active Directory account after you click the Next button, you must choose the global catalog servers that you want to add to the list manually. To add a global catalog server to the list, click the Add button and select the appropriate server. Each global catalog server that you add to the list must belong to the same domain as the Microsoft Active Directory user account.
  13. Start the services for the BlackBerry Enterprise Server. If you installed the BlackBerry Administration Service, the setup application waits until the BlackBerry Administration Service services are running before the setup application continues.
  14. In the Console addresses dialog box, copy the web addresses for the BlackBerry Enterprise Server components and paste them into a document for future reference. You can use the web addresses to log in to the BlackBerry Enterprise Server components that you installed.
After you finish:
  • To verify that the BlackBerry Configuration Database on a Microsoft SQL Server uses the appropriate collation setting, check that the collation setting for the BlackBerry Configuration Database is default case-insensitive.
  • If you reinstalled the BlackBerry Administration Service, in Windows® Internet Explorer®, delete the cache.

Specifying a name for the BlackBerry Administration Service pool during the installation process

During the installation process, the setup application prompts you to specify the name of the BlackBerry® Administration Service pool.

The BlackBerry Administration Service instances use the pool name for interprocess communication and when you configure BlackBerry Administration Service high availability using DNS round robin. You must specify a valid DNS host name during the installation process, even if you do not configure BlackBerry Administration Service high availability using DNS round robin.

The setup application uses the FQDN of the computer that you install the first BlackBerry Administration Service instance on as the default value for the pool name. If you keep the default value and configure BlackBerry Administration Service high availability using DNS round robin at a later time, you must use the BlackBerry Configuration Panel to change the pool name to the host name for the pool.

The name for the BlackBerry Administration Service pool does not impact BlackBerry Administration Service high availability that uses a hardware load balancer.

For more information about BlackBerry Administration Service high availability, see the BlackBerry Enterprise Server Planning Guide.

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