Installation and Configuration Guide

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Configuring support for Unicode languages

Configure support for Unicode languages

You can make sure that the messaging application can display the Unicode messages that the BlackBerry® device sends by configuring the BlackBerry® Enterprise Server to support Unicode languages (for example, Japanese, Korean, or Simplified Chinese).
  1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.
  2. Type regedit.
  3. Click OK.
  4. Perform one of the following actions:
    • If you are running a 32-bit version of Windows®, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents.
    • If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents.
  5. If the MAPIEncoding registry key exists, perform one of the following actions:
    • Delete the key.
    • Change the value of the key to 1.
  6. Perform one of the following actions:
    • If you are running a 32-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Setup.
    • If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Setup.
  7. Verify that the ConfigKeystoreCountry registry key is set to one of the following values, depending on your organization's environment:
    • CN for Simplified Chinese
    • JP for Japanese
    • KR for Korean
  8. In the Windows Services, restart the BlackBerry Dispatcher.
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Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages

By default, when the BlackBerry® Enterprise Server receives Unicode messages from BlackBerry devices, it uses UTF-8 character encoding to process the Unicode messages. If email applications cannot correctly display Unicode messages that devices send (for example, if email applications cannot display attachment file names or contact lists correctly), you can configure the BlackBerry Enterprise Server to select another character encoding to use to process Unicode messages.
Before you begin: Configure support for Unicode languages.
  1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.
  2. Type regedit.
  3. Click OK.
  4. Perform one of the following actions:
    • If you are running a 32-bit version of Windows®, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents.
    • If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents.
  5. Create a DWORD value that is named AutoSelectOutgoingEncoding.
  6. Double-click the new DWORD value.
  7. In the Value data field, perform one of the following actions:
    • To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes plain-text messages, type 1. If the BlackBerry Enterprise Server cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes plain-text messages in UTF-8.
    • To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes email messages that use RTF or HTML, type 2. If the BlackBerry Enterprise Server cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes email messages that use RTF or HTML in UTF-8.
    • To configure the BlackBerry Enterprise Server to select the most appropriate character encoding when it encodes plain-text messages and email messages that use RTF or HTML, type 3. If the BlackBerry Enterprise Server cannot identify which character encoding to use, the BlackBerry Enterprise Server encodes all email messages in UTF-8.
  8. In the Windows Services, restart the BlackBerry Dispatcher.
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Configure the BlackBerry Enterprise Server to use only UTF-8 to send Unicode messages

To make sure that the BlackBerry® Enterprise Server uses only UTF-8 character encoding to process Unicode messages that it receives from BlackBerry devices, complete the following steps.
  1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Run.
  2. Type regedit.
  3. Click OK.
  4. Perform one of the following actions:
    • If you are running a 32-bit version of Windows®, go to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents.
    • If you are running a 64-bit version of Windows, go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents.
  5. Create a DWORD value that is named MAPIEncoding.
  6. In the Value data field, type 0 and click OK.
  7. Create a DWORD value that is named AutoSelectOutgoingEncoding.
  8. In the Value data field, type 0 and click OK.
  9. In the Windows Services, restart the BlackBerry Dispatcher.
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Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange environment

You must complete this task for all Microsoft® Exchange versions to ensure calendar items use the correct Unicode characters in fields such as subject, location, or notes.

Before you begin: In a Microsoft Exchange 2003 environment, install the following hotfixes for wireless calendar synchronization:
  1. On the BlackBerry Enterprise Server, on the Start menu, click Run.
  2. Type regedit.
  3. Click OK.
  4. Perform one of the following actions:
    • If you are running a 32-bit version of Windows®, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry Enterprise Server\Agents.
    • If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node\Research In Motion\BlackBerry Enterprise Server\Agents.
  5. Create a DWORD value that is named SetLocaleIDs.
  6. Set the value to 1.
  7. In the Windows Services, restart the BlackBerry Messaging Agent.
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