Deleting only work data from a device
To help secure your organization's data on a personal BlackBerry® device, you can permit your organization to delete work data from a device when a user no longer works at your organization. You can use the BlackBerry Administration Service to require that a personal device remove only work data when the device receives the Delete only the organization data and remove device IT administrative command over the wireless network. All personal data remains on the device. A BlackBerry device user cannot use the device or make emergency calls while the device deletes the work data.
The device permanently deletes the following work data:
Item
|
Description
|
|---|
email messages
|
- email messages that are sent to the user's work email account and the email messages that the user sends from the work email account
- draft email messages that the user creates using their work email account
|
attachments
|
attachments that are sent to the user's work email account and the attachments that the user sends from the work email account
|
calendar entries
|
calendar entries that the user creates using their work calendar
|
contacts
|
contacts that the BlackBerry® Enterprise Server synchronizes with the user's work email account
|
memos
|
all memos
|
tasks
|
all tasks
|
call history
|
although the device defines phone data for personal use, the call history entries are deleted when you delete work data
|
call logs
|
although the device classifies phone data as personal data, the call log files are deleted when you delete work data
|
the BlackBerry® Browser cache
|
although the device specifies the BlackBerry Browser for personal use, the BlackBerry Browser cache is deleted when you delete work data
|
files
|
- files that the user accesses and downloads from your organization's network using the Files application
- files on media cards that are created by applications that can access work data (except for media applications)
- work data is not deleted from the media card if the media card is not available when the device deletes work data, however the user cannot access work data on the media card after the device removes work data
|
IT policy
|
IT policy that is associated with your
organization
|
PIN
encryption key
|
references to your organization's PIN
encryption key
|
device transport key
|
references to the device transport key which prevents the device from communicating with the BlackBerry Enterprise Server
|
work service books
|
service books on the device that the device classifies for work use
|
Was this information helpful? Send us your comments.
