Monitoring BlackBerry Messenger

You can configure the BlackBerry® Enterprise Server to monitor PIN messaging from the BlackBerry devices in your organization. The BlackBerry Enterprise Server can monitor PIN messages, file transfers, and status changes from BlackBerry® Messenger. There are two ways to monitor PIN messaging from BlackBerry Messenger:

  • You can configure the BlackBerry Enterprise Server to log PIN messaging from BlackBerry Messenger in a log file.
  • You can configure the BlackBerry Enterprise Server to make devices send audit reports of PIN messaging from BlackBerry Messenger to a specific email address.

Monitor BlackBerry Messenger using log files

You can configure the BlackBerry® Enterprise Server to log PIN messaging from BlackBerry® Messenger in log files. By default, logging of PIN messaging is turned off.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
  2. Click Manage IT policies.
  3. In the list of IT policies, click an IT policy.
  4. Click Edit IT policy.
  5. On the PIM Synchronization tab, in the Disable BlackBerry Messenger Wireless Synchronization drop-down list, click No.
  6. Click Save all.
After you finish:

For more information about BlackBerry Enterprise Server log files, see the BlackBerry Enterprise Server Administration Guide.

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Monitor BlackBerry Messenger using email messages

You can configure the BlackBerry® Enterprise Server to make BlackBerry devices send audit reports of the PIN messaging from BlackBerry® Messenger in email messages to a specific email address.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
  2. Click Manage IT policies.
  3. In the list of IT policies, click an IT policy.
  4. Click Edit IT policy.
  5. On the BlackBerry Messenger tab, perform the following tasks:
    1. In the Messenger Audit Email Address field, type the email address that you want the device to send email messages to.
    2. In the Messenger Audit UID field, type the SRP identifier for your organization's BlackBerry Enterprise Server.
    3. In the Messenger Audit Report Interval field, specify the interval (in hours) that must elapse before the device sends an email message if the user is using BlackBerry Messenger.
    4. In the Messenger Audit Max Report Interval field, specify the interval (in hours) that must elapse before the device sends an email message if the user is not using BlackBerry Messenger.
  6. Click Save all.
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