Using IT administration commands to protect a lost or stolen BlackBerry device
The BlackBerry® Enterprise Server includes IT administration commands that you can send over the wireless network to protect sensitive data on a BlackBerry device. You can use these commands to lock the BlackBerry device, permanently delete user information and application data, and return the BlackBerry device settings to the default values.
IT administration command
Specify new device password and lock device
This command creates a new password and locks
a BlackBerry device over the wireless network. You can communicate the new password
to the user verbally when the BlackBerry device
user locates the BlackBerry device.
When the BlackBerry device
user unlocks the BlackBerry device, the BlackBerry device
prompts the user to accept or reject the new password.
You can use this command if the BlackBerry
device is lost. If you or a user turned on content protection and a BlackBerry device is running BlackBerry®
Device Software version 4.3.1 or earlier, you cannot use this command.
Delete all device data and disable device
This command permanently deletes all user
information and application data that the BlackBerry
You can configure the following options when you use this
- specify a delay, in hours, before the
BlackBerry device starts to delete all the user
information and application data
- require the BlackBerry device to return to
its factory default settings when it receives this command
- specify whether to permit the BlackBerry device
user to stop permanently deleting data from the BlackBerry device and making the
BlackBerry device unavailable during the delay period
You can send this command to a
BlackBerry device that you want to distribute to another BlackBerry device
user in your
organization, or to a BlackBerry device that is lost and that the BlackBerry device
user might recover.
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