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BlackBerry Web Desktop Manager

The BlackBerry® Web Desktop Manager is a web application that provides many of the same features that the BlackBerry® Desktop Manager does. Users can connect their BlackBerry devices to their computers using a USB connection or Bluetooth® connection, and log in to BlackBerry Web Desktop Manager to activate and manage their BlackBerry devices, back up and restore data, define email settings, and update the BlackBerry® Device Software.

Feature

Description

access

Users can access device management and configuration capabilities from any computer that can access the intranet.

application management

Users can use the BlackBerry Web Desktop Manager to install, manage, and remove the applications that are installed on their BlackBerry devices.

BlackBerry Device Software management

Users can use the BlackBerry Web Desktop Manager to update the BlackBerry Device Software on their BlackBerry devices.

control user's access to features

You can specify the BlackBerry Web Desktop Manager features that users can access using IT policies and settings in the BlackBerry Administration Service.

customizable interface

You can customize the appearance of the UI to match your organization's requirements. You can customize the font colors, logo, and the help.

device activation

Users can use the BlackBerry Web Desktop Manager to set activation passwords and activate their BlackBerry devices.

switch devices

Users can use the BlackBerry Web Desktop Manager to switch BlackBerry devices, and migrate from third-party devices that have BlackBerry® Application Suite installed, to BlackBerry devices.

folder redirection

Users can use the BlackBerry Web Desktop Manager to select the folders that the BlackBerry® Enterprise Server redirects messages from.

language support

The BlackBerry Web Desktop Manager is available in English, French, German, Italian, Spanish, and Japanese. Users can select a language before they log in to the BlackBerry Web Desktop Manager.

simplified administration

The web UI does not require you to deploy, support, and maintain client-side software such as the BlackBerry Desktop Manager.

service statistics

The BlackBerry Web Desktop Manager provides users with statistics about the message status (forwarded, sent, pending, expired, filtered), last contact time, and information about the last message sent or received.

synchronization of contact folders

Users can use the BlackBerry Web Desktop Manager to select the public contact folders that they want to synchronize to their BlackBerry devices over the wireless network.

Comparison of BlackBerry Web Desktop Manager and BlackBerry Desktop Manager features

Supported feature

BlackBerry Web Desktop Manager

BlackBerry Desktop Manager

ability to view the BlackBerry® Desktop Software that is installed on the users' computers

supported

supported

application loader tool

supported with the following conditions:
  • option to choose not to save the backup file
  • BlackBerry services are not maintained if the users disconnect their BlackBerry devices before completing the process
supported with the following conditions:
  • no option to choose whether to save the backup file
  • BlackBerry services are maintained if the users disconnect their BlackBerry devices before clicking the Close button in the Load was successful dialog box

BlackBerry® Device Software updates

supported with the following conditions:
  • you install the software on a shared network drive
  • BlackBerry® Web Desktop Manager forces users to update the BlackBerry® Device Software when a software configuration is assigned to the user accounts
supported with the following conditions:
  • users install the software on their computers and run the application loader tool
  • BlackBerry Desktop Manager notifies the users when a newer version of BlackBerry Device Software is available on their computers

certificate synchronization

not supported

supported

changing the email profile options

not supported

supported

connections to BlackBerry devices

supported with the following conditions:
  • users can connect to multiple BlackBerry devices at the same time
  • BlackBerry Web Desktop Manager does not prompt users if they want to switch from using a Bluetooth® connection to using a USB connection
supported with the following conditions:
  • users can connect to only one BlackBerry device at a time
  • BlackBerry Desktop Manager prompts users if they want to switch from using a Bluetooth connection to using a USB connection

device activation

supported with the following conditions:
  • occurs automatically for new users
  • if users without active BlackBerry devices connect BlackBerry devices that belong to other users, the BlackBerry Web Desktop Manager prompts the users who connected the BlackBerry devices if they want to switch to the BlackBerry devices
supported with the following conditions:
  • occurs automatically each time users plug in a BlackBerry device
  • if users without active BlackBerry devices connect BlackBerry devices that belong to other users, the BlackBerry Desktop Manager notifies the users who connected the BlackBerry devices that an activation process is underway by asking the users whether an encryption key should be created

switching devices

supported with the following conditions:
  • users can switch from third-party devices that are running BlackBerry® Application Suite to BlackBerry devices
  • users can switch between BlackBerry devices
  • BlackBerry services are not maintained if users disconnect their BlackBerry devices before completing the process
supported with the following conditions:
  • users can switch from third-party devices to BlackBerry devices
  • BlackBerry services are maintained if users disconnect their BlackBerry devices before clicking the Close button in the Switch was successful dialog box

email message settings

supported with the following conditions:
  • users can import data from the address book when creating or changing a filter
  • users cannot turn off message redirection while their BlackBerry devices are connected
  • users cannot generate encryption keys
  • users cannot override email addresses
supported with the following conditions:
  • users can import data for filtering
  • users can turn off message redirection while their BlackBerry device are connected
  • users can generate encryption keys
  • users can override email addresses

media management

not supported

supported

modem support for devices

not supported

supported

prompt for BlackBerry device password

BlackBerry devices can connect without a prompt for the device password

required before BlackBerry devices can connect to the users' computers

statistics for user accounts

supported with the following conditions:
  • all supported messaging environments
  • users cannot clear the redirection queue
  • users cannot clear the redirection statistics
supported with the following conditions:
  • Microsoft® Exchange environments only
  • users can clear the redirection queue
  • users can clear the redirection statistics

supported BlackBerry Device Software versions

BlackBerry Device Software version 4.0 and later

all

supported IT policies

  • Auto Backup Enabled
  • Auto Backup Exclude Messages
  • Auto Backup Exclude Sync
  • Auto Backup Frequency
  • Auto Backup Include All
  • Desktop Allow Device Switch
  • Desktop Password Cache Timeout
  • Do Not Save Sent Messages
  • Force Load Message
  • Auto Backup Enabled
  • Auto Backup Exclude Messages
  • Auto Backup Exclude Sync
  • Auto Backup Frequency
  • Auto Backup Include All
  • Desktop Allow Device Switch
  • Desktop Password Cache Timeout
  • Disable Media Manager
  • Do Not Save Sent Messages
  • Force Load Count
  • Forward Message In Cradle
  • Message Prompt
  • Show AppLoader
  • Show Web Link

synchronization over a serial connection

users cannot synchronize the following data over a serial connection:
  • organizer data
  • email messages
  • third-party application data
  • date and time
users can synchronize the following data over a serial connection:
  • organizer data
  • email messages
  • third-party application data
  • date and time
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