Prerequisites: Upgrading the BlackBerry Enterprise Server software
- Verify that the Windows® account that you use to install the BlackBerry® Enterprise Server software is assigned the local administrator permission on the computer that you perform the installation process on.
- Verify that the computer that you perform the installation process on is in a Windows
domain.
- Delete inactive user accounts from the BlackBerry Enterprise Server.
- Remove the BlackBerry Administration API from all of the computers that host the BlackBerry Administration Service in the BlackBerry Domain. You can use the Windows control panel to remove the BlackBerry Administration API.
In BlackBerry Enterprise Server version 5.0 SP1, the setup application installs the BlackBerry Administration API
automatically when the setup application installs the BlackBerry Administration Service.
- Close all BlackBerry Manager instances in the BlackBerry Domain
and do not reopen them. If you run the BlackBerry Manager
with BlackBerry Enterprise Server version 5.0 and later, you might experience issues with the BlackBerry Configuration Database.
- Retrieve the following information:
- BlackBerry® Client Access License key
- SRP host
(in BlackBerry Enterprise Server version 5.0 and later, the format of the SRP host is different from earlier versions)
- SRP identifier
- SRP key
- computer name and port number of the messaging server
- trusted application key
- computer name and port number of the instant messaging server (use the virtual server name and port number where the AJAX Service is installed, if applicable)
- computer name and port number of the proxy server (optional)
- If you upgrade from the BlackBerry Enterprise Server Small Business Edition to a BlackBerry Enterprise Server, you must obtain a BlackBerry Enterprise Server Trade-Up Key. For more information, visit www.blackberry.com/btsc to read article KB03535.
- Upgrade all BlackBerry Enterprise Server instances to version 4.0 SP7 (if your organization includes only one BlackBerry Enterprise Server instance in the BlackBerry Domain), 4.1 SP3, or later.
- Install or upgrade the
BlackBerry Administration Service on the computer that you
perform the upgrade process on in the BlackBerry Domain first.
- Back up the BlackBerry Enterprise Server
databases.
-
If you configured the BlackBerry Administration Service
instances in the pool to communicate across network subnets with
TCP, back up the TCP communication files for the BlackBerry Administration Service. For more information, visit www.blackberry.com/support to read article KB19654.
- If you configured database replication for the BlackBerry Configuration Database, turn database replication off.
- If you installed the BlackBerry database notification system on a remote Microsoft® SQL
Server®, upgrade the BlackBerry database notification system
manually.
- If you upgrade from a beta version of BlackBerry Enterprise Server
5.0 or 5.0 SP1 and you installed the BlackBerry Administration Service on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server, in the Windows® Services, stop the BlackBerry Administration Service Application Servers and the BlackBerry Administration Service Native Code Containers services.
- If you want to install Microsoft® SQL
Server® 2005 Express Edition SP3 on a computer that does not host any BlackBerry Enterprise Server components, you can navigate to the Tools folder in the BlackBerry Enterprise Server installation files and run Sqlexpr.exe.
- If you install the BlackBerry Administration Service, verify that the computers that host the BlackBerry Administration Service and the BlackBerry Configuration Database are not separated by a WAN bridge.
- If you perform the upgrade on a computer that has more than one NIC, verify that the production NIC is first in the bind order in Windows network settings.
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