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BlackBerry Administration Service known issues

In German, when you restart a BlackBerry® Enterprise Server, the BlackBerry Administration Service displays question marks (?) for the status. (DT 354723)

After you upgrade the BlackBerry Configuration Database, the user search page might take longer then expected to display. (DT 354697)

If the name of a public folder includes an underscore (_) and the public folder includes subfolders, the BlackBerry Administration Service displays the public folder twice (once with the underscore and once without the underscore). (DT 354629)

In certain circumstances (for example, when you prune the BlackBerry Configuration Database), you cannot add, remove, or update users on the BlackBerry Enterprise Server. (DT 265281)

Workaround: Restart the BlackBerry Dispatcher each time you add, remove, or update users.

When attempting to view resolved applications for a user account, in certain circumstances, the BlackBerry Administration Service displays an error message. (DT 262643)

Workaround: Try to view resolved applications for a second time.

In certain circumstances, the BlackBerry Monitoring Service cannot connect to the BlackBerry Administration Service due to a certificate error and writes the javax.net.ssl.SSLHandshakeException: "Received fatal alert: certificate_unknown error message to the log file" error message. (DT 220014)

If you use the BlackBerry Enterprise Trait Tool to set the UserHealthPercentage and ServerHealthPercentage traits, the BlackBerry Administration Service ignores the settings when displaying the status of health parameters. (DT 688995)

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