Unsupported environments

Item

Description

DMZ

The BlackBerry® Enterprise Server and BlackBerry Enterprise Server components, with the exception of the BlackBerry Router, do not support installation in a DMZ.

messaging server

The BlackBerry Enterprise Server and BlackBerry Enterprise Server components do not support installation on the same computer as the messaging server.

instant messaging server

Any of the following environments:
  • If you configure the BlackBerry Enterprise Server for high availability, the primary BlackBerry Enterprise Server instance and standby BlackBerry Enterprise Server instance do not support more than one type of instant messaging server in a BlackBerry Enterprise Server pair. For example, if you install the BlackBerry Collaboration Service for use with Microsoft® Office Communications Server 2007 on the primary instance, you must also install the BlackBerry Collaboration Service for use with Microsoft Office Communications Server 2007 on the standby instance.
  • A BlackBerry Enterprise Server or BlackBerry Enterprise Server pair that connects to multiple instances of the BlackBerry Collaboration Service does not support more than one type of instant messaging server. You must use the same type of instant messaging server for each local or remote BlackBerry Collaboration Service that you connect to a BlackBerry Enterprise Server or BlackBerry Enterprise Server pair.

BlackBerry Attachment Service

You must install the software update for KB22953 on Windows Server® 2008 if you want the BlackBerry Attachment Service to support .mp3 audio files on BlackBerry devices and all audio formats on BlackBerry® 7100 Series devices that support CDMA networks. To download the software update for KB22953, visit www.blackberry.com/support/downloads/.

Remote Desktop Services or Terminal Services

The BlackBerry Enterprise Server and BlackBerry Enterprise Server components do not support installation on a computer that you installed Remote Desktop Services or Terminal Services on.


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