Various BlackBerry Enterprise Server components do not start

Possible cause

Possible solution

The BlackBerry® Administration Service, BlackBerry MDS Connection Service, BlackBerry MDS Integration Service, or BlackBerry Collaboration Service is configured to use a dynamic port when it connects to the BlackBerry Configuration Database, but the database server uses a static port.

Configure a static port for the BlackBerry Configuration Database.

  1. On the computer that hosts the BlackBerry® Enterprise Server component, on the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
  2. On the Database Connectivity tab, clear the Use dynamic ports or specify SQL port check box.
  3. Type the port number in the Use dynamic ports or specify SQL port field.
  4. Click OK.
  5. In the Windows® Services, restart the services for the BlackBerry Enterprise Server component.

The BlackBerry Administration Service, BlackBerry MDS Connection Service, BlackBerry MDS Integration Service, or BlackBerry Collaboration Service is configured to use an incorrect static port number when it connects to the BlackBerry Configuration Database.

Configure the component to use the correct port number.

  1. On the computer that hosts the BlackBerry Enterprise Server component, on the taskbar, click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
  2. Type the correct port number in the Use dynamic ports or specify SQL port field.
  3. Click OK.
  4. In the Windows Services, restart the services for the BlackBerry Enterprise Server component.

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