System requirements: BlackBerry Monitoring Service

The following system requirements apply when you install the BlackBerry® Monitoring Service on a computer that is separate from the computer that hosts the BlackBerry® Enterprise Server.



operating system

Any of the following operating systems:
  • Windows Server® 2008 SP2 (32-bit or 64-bit)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 SP1 (For more information, visit to read article KB26571)


The SNMP service running on the computer that hosts the BlackBerry Enterprise Server


Windows® Internet Explorer® version 6.0 to 8.0 with the following conditions:
  • support for JavaScript®
  • cookies turned on

wireless modem

To send notification messages as SMS text messages from the BlackBerry Monitoring Service to BlackBerry devices, an SMS wireless modem connected to the computer that accepts the AT command set. For more information about SMS wireless modems recommended for the BlackBerry Monitoring Service, visit to read article KB19504.

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