Installation and Configuration Guide

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Log in to the BlackBerry Administration Service for the first time

To open the BlackBerry® Administration Service, you can use a browser on any computer that has access to the computer that hosts the BlackBerry Administration Service.
Before you begin: To manage a BlackBerry device using the BlackBerry Administration Service while the BlackBerry device is connected to the computer, the browser must permit Microsoft® ActiveX® controls.
  1. In the browser, type https://<server_name>/webconsole/app, where <server_name> is the name of the computer that hosts the BlackBerry Administration Service.
  2. In the User name field, type admin.
  3. In the Password field, type the password that you created during the installation process.
  4. In the Log in using drop-down list, click BlackBerry Administration Service.
  5. Click Log in.

There is a problem with this website's security certificate

Description

The browser displays this error message when you try to navigate to the BlackBerry® Administration Service or BlackBerry Monitoring Service using Windows® Internet Explorer® version 7 or later.

Possible solution

Add the web address for the BlackBerry Administration Service or BlackBerry Monitoring Service to the list of trusted web sites in Windows Internet Explorer, and install the certificate for the BlackBerry Administration Service or BlackBerry Monitoring Service in the certificate store of your computer.

  1. In Windows Internet Explorer, navigate to the BlackBerry Administration Service console or BlackBerry Monitoring Service console.
  2. Click Continue to this website (not recommended).
  3. On the Tools menu, click Internet Options.
  4. On the Security tab, click Local Intranet.
  5. Click Sites.
  6. Click Add to add the console to the list of trusted web sites.
  7. Click Close.
  8. Click OK.
  9. In the browser window, on the toolbar, click Certificate Error.
  10. Click View certificates.
  11. Click Install certificate. The Certificate Import Wizard opens.
  12. Complete the instructions in the Certificate Import Wizard. If you are trying to log in to the BlackBerry Administration Service or BlackBerry Monitoring Service using a computer that runs Windows Vista®, perform the following actions in the Certificate Import Wizard.
    1. In the Certificate Store dialog box, click Place all certificates in the following store.
    2. Click Browse.
    3. Click Trusted Root Certification Authorities.
    4. Click OK.
  13. Close and reopen the browser.
Next topic: Configuring a computer for monitoring
Previous topic: Configure the BlackBerry Administration Service instances in the pool to communicate across network subnets

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