Administration Guide

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Resolving IT policy assignments for user accounts and groups

The BlackBerry® Enterprise Server can apply only one IT policy to a BlackBerry device. To apply only one IT policy to a BlackBerry device, the BlackBerry Enterprise Server automatically resolves the IT policies that you assigned to the groups that a user account belongs to. You can configure the priority that the BlackBerry Enterprise Server should give to an IT policy when it determines which IT policy it should assign to a BlackBerry device.

Rank IT policies

You must rank the IT policies that you create so that the BlackBerry® Enterprise Server can resolve IT policy conflicts when a user account is a member of multiple groups that have different IT policies.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
  2. Click Manage IT policies.
  3. Click Set priority of IT policies.
  4. To move the IT policies higher or lower in the list, click the up arrow icon or down arrow icon.
  5. Click Save.

Verify which IT policy the BlackBerry Enterprise Server assigned to a BlackBerry device

If you assigned IT policies to groups, the BlackBerry® Enterprise Server resolves which IT policy to assign to a BlackBerry device automatically. You can check which IT policy the BlackBerry Enterprise Server has assigned to a BlackBerry device to verify that it is the correct IT policy.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name for the user account.
  5. On the Policies tab, click View resolved IT policy data.
The IT policy that the BlackBerry Enterprise Server assigned to the user account appears in the Policy information section.
After you finish: To view the rule settings for the IT policy, click the IT policy name.

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