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Recover a BlackBerry MDS Integration Service pool that stopped responding

If all instances in a BlackBerry® MDS Integration Service pool stop responding or if all BlackBerry MDS Integration Service instances reach the tolerance threshold for missing heartbeats, you must start disaster recovery for the BlackBerry MDS Integration Service pool.
  1. Verify that all BlackBerry MDS Integration Service instances in the pool are not running.
  2. On a computer that hosts a BlackBerry MDS Integration Service instance, at the command prompt, go to <drive>:\Program Files\Research In Motion\BlackBerry Enterprise Server\bin.
  3. Run mdsis-cluster-failure-recovery.bat.
  4. At the command prompt, complete the instructions.
  5. On each computer that hosts a BlackBerry MDS Integration Service instance, in the Windows® Services, restart the BlackBerry MDS Integration Service service.

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