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Reconciliation rules for conflicting IT policies

The BlackBerry® Enterprise Server can apply only one IT policy to a user account. Since you can assign IT policies to user accounts, groups, or the BlackBerry Domain, the BlackBerry Administration Service uses predefined rules to determine which IT policy it can apply to a user account.

The BlackBerry Administration Service might have to reconcile conflicting IT policies if you perform any of the following actions:

  • Add an IT policy to or remove an IT policy from a user account or group
  • Change an IT policy
  • Change the ranking on a set of IT policies
  • Delete an IT policy

Reconciliation rules: IT policies

Scenario

Rule

You assigned an IT policy to a user account and a different IT policy to a group that the user account belongs to. Another IT policy is the default IT policy for the BlackBerry® Domain.

The IT policy that you assign to a user account takes precedence over an IT policy that you assigned to a group. An IT policy that you assigned to a group takes precedence over the default IT policy for the BlackBerry Domain.

A user account belongs to multiple groups. You assign multiple IT policies to the groups but do not assign an IT policy to the user account.

If you assign multiple IT policies to the groups that the user account belongs to, the BlackBerry Enterprise Server assigns the IT policy that you ranked the highest in the BlackBerry Administration Service to the user's BlackBerry device.


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