Administration Guide

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Monitoring PIN messages, SMS text messages, and calls

Change the default location for the log files for PIN messages, SMS text messages, and calls

Note: The log files for PIN messages, SMS text messages, and calls store confidential information in plain-text format. To protect the information, you must restrict access to the location of the log files.

By default, the log files are stored in C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs. This is the same location that the BlackBerry® Enterprise Server component log files are stored in.

  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Synchronization.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. In the General section, in the Audit root directory field, type the path to the location where you want to save the log files.
  5. Click Save all.

Monitor PIN messages

You can use the log files for PIN messages to monitor the time and frequency when users send PIN messages from BlackBerry® devices. The log files are named using the format PINLog_<yyyymmdd>. By default, logging for PIN messages is turned off.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
  2. Click Manage IT policies.
  3. In the list of IT policies, click an IT policy.
  4. Click Edit IT policy.
  5. On the PIM Synchronization tab, in the Disable PIN Messages Wireless Synchronization drop-down list, click No.
  6. Click Save all.

Monitor SMS text messages

You can use the log files for SMS text messages to monitor the time and the frequency when users send SMS text messages from BlackBerry® devices. The log files are named using the format SMSLog_yyyymmdd. By default, logging for SMS text messages is turned off.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
  2. Click Manage IT policies.
  3. In the list of IT policies, click an IT policy.
  4. Click Edit IT policy.
  5. On the PIM Synchronization tab, in the Disable SMS Messages Wireless Synchronization drop-down list, click No.
  6. Click Save all.

Turn off call logging

You can use the log files for calls to monitor the time and frequency when users make calls from BlackBerry® devices. The log files are named using the format PhoneCallLog_<yyyymmdd>. By default, logging for calls is turned on.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
  2. Click Manage IT policies.
  3. In the list of IT policies, click the appropriate IT policy.
  4. Click Edit IT policy.
  5. On the PIM Synchronization tab, in the Disable Phone Call Log Wireless Synchronization drop-down list, click Yes.
  6. Click Save all.

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