Administration Guide

Local Navigation

Managing the wireless backup and recovery of organizer data

The wireless backup feature backs up user account settings and data from BlackBerry® devices to the BlackBerry® Enterprise Server automatically. You can use the wireless backup feature to synchronize organizer data to BlackBerry devices without affecting the performance of your organization's messaging server. You can also use the wireless backup feature to restore data from the BlackBerry Enterprise Server to the BlackBerry device. By default, wireless backup is turned on when you activate BlackBerry devices.

Turn off the wireless backup of organizer data for a user account

  1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the display name for the user account.
  5. Click Edit user.
  6. In the Messaging configuration section, click Default configuration.
  7. On the Organizer data synchronization tab, in the General section, in the Automatic wireless backup turned on drop-down list, click No.
  8. Click Continue to user information edit.
  9. Click Save all.

Delete organizer data for members of a user group from the BlackBerry Enterprise Server

If the BlackBerry® Enterprise Server is not writing organizer data for members of a user group from their BlackBerry devices to the BlackBerry Configuration Database correctly, the organizer data on the BlackBerry Enterprise Server might be corrupted. You can delete the organizer data from the BlackBerry Enterprise Server. This action forces the BlackBerry devices to synchronize the current organizer data with the BlackBerry Enterprise Server over the wireless network.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Click Advanced search.
  4. In the Group criteria section, in the Specific group drop-down list, click the appropriate group.
  5. Click Search.
  6. Click Manage multiple users.
  7. Select all users.
  8. Under Organizer data synchronization, click Clear backed up data for organizer data synchronization.

Delete a user's organizer data from a BlackBerry Enterprise Server

If the BlackBerry® Enterprise Server writes a user’s organizer data from a BlackBerry device to the BlackBerry Configuration Database incorrectly, the organizer data on the BlackBerry Enterprise Server might become corrupt. In this case, you can delete the organizer data from the BlackBerry Enterprise Server.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for one or more user accounts.
  4. Click Manage multiple users.
  5. Select the appropriate user accounts.
  6. In the Organizer data synchronization list, click Clear backed up data for organizer data synchronization.

Was this information helpful? Send us your comments.