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Creating email message filters

You can create email message filters to define which email messages the BlackBerry® Enterprise Server forwards from users’ email applications to their BlackBerry devices. When users receive email messages in the incoming message queue, the BlackBerry Enterprise Server applies email message filters to determine how to direct the messages: forward, forward with priority, or do not forward to the BlackBerry devices.

Email message filters that you create and apply override the email message filters that users create using the BlackBerry® Desktop Manager, the BlackBerry® Web Desktop Manager, or their BlackBerry devices. You can specify the order that the BlackBerry Messaging Agent applies the email message filters in.

You can create the following types of email message filters:
  • global filters: apply to all users on the BlackBerry Enterprise Server
  • user filters: apply to specific users on the BlackBerry Enterprise Server

Users cannot view or change global filters. If you define global filters, you must explain to users that some of the email message filters that they created might not apply to incoming messages.

If you change global filters, the BlackBerry Enterprise Server applies the changes immediately.

Create an email message filter that applies to all user accounts on a BlackBerry Enterprise Server

  1. In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. On the Email message filters tab, in the Email message filter name field, type a name for the email message filter.
  5. In the Email message filter rules section, configure the options for the email message filter. Use semicolons (;) to separate multiple items that you specify. If you specify multiple users in the From or Sent to fields, or multiple subject terms in the Subject field, the message filter is applied to email messages that contain any of the users or terms that you specify. All of the users or terms that you specify do not have to be satisfied for the message filter to be applied.
  6. Perform one of the following tasks:
    • To create an email message filter that does not deliver email messages that match the filter criteria to BlackBerry devices, select Do not forward email messages to the device.
    • To create an email message filter that forwards email messages that match the filter criteria to BlackBerry devices, select Forward email messages to the device.
  7. Click the Add icon.
  8. To move the email message filter higher or lower in the list, click the Up or Down icons. The BlackBerry® Enterprise Server applies email message filters in the order that they are listed in. Organize the email message filters from the least restrictive to the most restrictive.
  9. Repeat steps 4 to 8 for each email message filter that you want to add.
  10. Click Save all.

Turn on an email message filter that applies to all user accounts on a BlackBerry Enterprise Server

  1. In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. On the Email message filters tab, click the Edit icon beside the email message filter you want to turn on.
  5. In the Enabled drop down list, click Yes.
  6. Click Save all. The BlackBerry Administration Service applies email message filters in the order that they are listed in.

Create an email message filter that applies to a specific user account

  1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the name of the user account.
  5. Click Edit user.
  6. In the Messaging configuration section, click Default configuration.
  7. On the Email tab, in the Email message filter name field, type a name for the email message filter.
  8. In the Email message filter rules section, configure the options for the email message filter. Use semicolons (;) to separate multiple items that you specify. If you specify multiple users in the From or Sent to fields, or multiple subject terms in the Subject field, the message filter is applied to email messages that contain any of the users or terms that you specify. All of the users or terms that you specify do not have to be satisfied for the message filter to be applied.
  9. Perform one of the following tasks:
    • To create an email message filter that does not deliver email messages that match the filter criteria to BlackBerry devices, select Do not forward email messages to the device.
    • To create an email message filter that forwards email messages that match the filter criteria to BlackBerry devices, select Forward email messages to the device.
  10. Click the Add icon.
  11. To move the email message filter higher or lower in the list, click the Up or Down icons. The BlackBerry® Enterprise Server applies email message filters in the order that they are listed in. Organize the email message filters from the least restrictive to the most restrictive.
  12. Click Continue to user information edit.
  13. Click Save all.

Turn on an email message filter that applies to a specific user account

  1. In the BlackBerry® Administration Service, in the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. In the search results, click the name of the user account.
  5. Click Edit user.
  6. In the Messaging configuration section, click Default configuration.
  7. On the Email tab, click the Edit icon beside the email message filter that you want to turn on.
  8. In the Enabled drop-down list, click Yes.
  9. Click Continue to user information edit.
  10. Click Save all. The BlackBerry Administration Service applies email message filters in the order that they are listed in.

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