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Creating and configuring a VoIP profile

To create a VoIP profile, you configure the VPN configuration settings (for example, the SIP user names and passwords and SIP realm that the BlackBerry® device can use) on a BlackBerry device or on the BlackBerry Administration Service using a VoIP profile or IT policy. If a user account has a VoIP profile, you can associate the VoIP profile with the Wi-Fi® profile for the user account so that the BlackBerry device can connect to the enterprise Wi-Fi network using the VoIP profile information.

Depending on your organization's security policy, you can save a user name and password to a BlackBerry device to prevent the BlackBerry device from prompting the user for the login information the first time (or each time) that the BlackBerry device connects to the enterprise Wi-Fi network.

Create a VoIP profile

You can use the BlackBerry® Administration Service to create a VoIP profile for BlackBerry® 7270 smartphones only. For other BlackBerry devices, you must use the BlackBerry® Mobile Voice System to configure VoIP. For more information, see the BlackBerry MVS documentation.

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy > Wi-Fi configuration.
  2. Click Create VoIP profile.
  3. In the Name field, type a name for the VoIP profile.
  4. Click Save.
After you finish: Configure the VoIP profile.

Create a VoIP profile that is based on an existing VoIP profile

You can use the BlackBerry® Administration Service to create a VoIP profile for BlackBerry® 7270 smartphones only. For other BlackBerry devices, you must use the BlackBerry® Mobile Voice System to configure VoIP. For more information, see the BlackBerry MVS documentation.

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy > Wi-Fi configuration.
  2. Click Manage VoIP profiles.
  3. Click the name of the VoIP profile that you want to copy.
  4. Click Copy profile.
  5. In the Name field, type a name for the new VoIP profile.
  6. Click Save.
After you finish: Configure the VoIP profile.

Configure a VoIP profile

You can use the BlackBerry® Administration Service to configure a VoIP profile for BlackBerry® 7270 smartphones only. For other BlackBerry devices, you must use BlackBerry® Mobile Voice System to configure VoIP. For more information, see the BlackBerry MVS documentation.

  1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand Policy > Wi-Fi configuration.
  2. Click Manage VoIP profiles.
  3. Click the name of the VoIP profile.
  4. Click Edit profile.
  5. On the VoIP profile settings tab, change the values for the configuration settings.
  6. Click Save all.
After you finish:
  • For information about the VoIP configuration settings, see the BlackBerry Enterprise Server Policy Reference Guide.
  • To update the BlackBerry device information immediately, resend the IT policy to the BlackBerry device.

Assign a VoIP profile to a user account

You can use the BlackBerry® Administration Service to assign a VoIP profile to a user account for BlackBerry® 7270 smartphones only. For other BlackBerry devices, you must use the BlackBerry® Mobile Voice System to configure VoIP. For more information, see the BlackBerry MVS documentation.

You can assign more than one VoIP profile to a user account so that a user can access multiple SIP domains from a BlackBerry device.

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Manage users.
  3. Search for a user account.
  4. Click the display name for the user account.
  5. Click Edit user.
  6. On the VoIP profiles tab, in the VoIP profile name section, in the drop-down list, click the appropriate VoIP profile.
  7. If required, in the VoIP User Specific Settings section, specify the login information for a SIP user account that you want to associate with the VoIP profile.
  8. Click the Add icon.
  9. Click Save all.

Associate a VoIP profile with a Wi-Fi profile

You can use the BlackBerry® Administration Service to associate a VoIP profile with a Wi-Fi® profile for BlackBerry® 7270 smartphones only. For other BlackBerry devices, you must use the BlackBerry® Mobile Voice System to configure VoIP. For more information, see the BlackBerry MVS documentation.

To permit a BlackBerry device to connect to a Wi-Fi network using a VoIP session, you must associate a VoIP profile with a Wi-Fi profile that you assigned to the user account.

  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy > Wi-Fi configuration.
  2. Click Manage Wi-Fi profiles.
  3. Click the name of the Wi-Fi profile.
  4. Click Edit profile.
  5. On the Wi-Fi profile settings tab, in the Wi-Fi associations section, in the VoIP profile drop-down list, click the VoIP profile that you want to associate with the Wi-Fi profile.
  6. Click Save All.
After you finish: To update the BlackBerry device information immediately, resend the IT policy to the BlackBerry device.

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