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BlackBerry Enterprise Server Alert Tool

Configuring notifications using the BlackBerry Enterprise Server Alert Tool

You can use the BlackBerry® Enterprise Server Alert Tool to monitor the Windows Event Log™ and send users that you define as notification recipients a notification message when the tool records a critical, error, warning, or informational event. You must configure notification settings for each BlackBerry® Enterprise Server in your organization's BlackBerry Domain.

Change the default event monitoring level

By default, the BlackBerry® Enterprise Server Alert Tool monitors critical events only.

  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Alert.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. In the SMTP host name field, type the SMTP host name of your organization's gateway in DNS format (for example, smtp.CompanyName.com).
  5. In the SMTP account name field, type the name of the SMTP account that you want to send notifications from.
  6. In the SMTP from address field, type the SMTP address that you want to send notifications and receive replies to notifications.
  7. In the Event level drop-down list, click one of the following menu items:
    • To monitor level 0 events (critical), click Critical.
    • To monitor all events up to and including level 1 (critical and error), click Error.
    • To monitor all events up to and including level 2 (critical, error, and warning), click Warning.
    • To monitor all events up to and including level 3 (critical, error, warning, and informational), click Informational.
  8. Click OK.

Define a notification recipient

You can specify a notification recipient for the BlackBerry® Enterprise Server Alert Tool so that the contact receives notification messages in email or popup messages that appear on the screen. You can send popup messages to the contact if the Messenger service for Windows® is running on the computer that you installed the BlackBerry Enterprise Server Alert Tool on, and if the computer is not running Windows Server® 2008. The contact receives popup messages only if the Messenger service is running on the contact's computer.

  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Alert.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. In the User name field, type the name of the contact.
  5. In the Event level drop-down list, click one of the following menu items:
    • To send notification messages for the default event monitoring level, click Default.
    • To send notification messages for all events up to and including level 1 (critical and error), click Error.
    • To send notification messages for all events up to and including level 2 (critical, error, and warning), click Warning.
    • To send notification messages for all events up to and including level 3 (critical, error, warning, and informational), click Info.
  6. In the Email address field, type the recipient's email address.
  7. To send notification messages as popup messages on the contact's computer, in the Console field, type the name of the contact's computer.
  8. Click OK.

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