Move user accounts to a new BlackBerry Enterprise Server Express using the BlackBerry Administration Service

To complete the cutover upgrade process, you must move user accounts to the new BlackBerry® Enterprise Server Express. After you move the user accounts to the current BlackBerry Enterprise Server Express, the BlackBerry Enterprise Server Express sends new service books to the BlackBerry devices automatically.
  1. In the BlackBerry Administration Service, on the BlackBerry Solution management menu, expand User.
  2. Click Manage Users.
  3. Click Advanced.
  4. In the BlackBerry Enterprise Server criteria section, click the BlackBerry Enterprise Server Express that you want to move user accounts from.
  5. Click Search.
  6. Click Manage multiple users.
  7. Select the user accounts that you want to move to the new BlackBerry Enterprise Server Express at the same time
  8. Click Switch BlackBerry user to different BlackBerry Enterprise Server.
  9. Select the new BlackBerry Enterprise Server Express from the list.
  10. Click Save All.
After you finish: Reassign the IT policies to the user accounts.

Was this information helpful? Send us your comments.