Install the BlackBerry Enterprise Server Express on a new computer and upgrade the existing BlackBerry Configuration Database

To administer the BlackBerry® Enterprise Server Express, you must install the BlackBerry Administration Service. You can install the BlackBerry Administration Service on the computer that hosts the BlackBerry Enterprise Server Express or on a separate computer. The first time you run the setup application in your organization's BlackBerry Domain, install the BlackBerry Administration Service, then run the setup application again if you want to install additional BlackBerry Enterprise Server Express components or remote components.

During the BlackBerry Enterprise Server Express installation process, you must restart the computer.

Before you begin: If you want to install a new BlackBerry Enterprise Server Express in your organization's BlackBerry Domain, you must download a new copy of the BlackBerry Enterprise Server Express software with new BlackBerry® Client Access License key and SRP information.
  1. Log in to the computer using the Windows® account that you want the BlackBerry Enterprise Server Express services to run on.
  2. In the BlackBerry Enterprise Server Express installation files, double-click setup.exe. If the operating system in your organization's environment is Windows Server® 2008 or later or Windows® Small Business Server 2008 or later, run setup.exe as an administrator.
  3. Accept the BlackBerry Enterprise Server Express license agreement. Click Next.
  4. In the Setup type dialog box, click Use an existing BlackBerry Configuration Database. Click Next.
  5. In the Database information dialog box, specify the information for the BlackBerry Configuration Database that you upgraded. Click Next.
  6. In the Setup options dialog box, in the Components section, select the BlackBerry Enterprise Server Express components that you want to install. The setup application upgrades any components that you installed previously that you select. If you installed a BlackBerry Enterprise Server Express component on the computer previously, the component is selected. If you clear the checkmark for the component, the setup application removes the component from the computer.
  7. Click Next.
  8. In the Preinstallation checklist dialog box, perform one of the following actions:
    • To continue, click Next.
    • To complete requirements that were identified in the checklist, click Cancel. You can restart the installation or upgrade at a later time.
  9. In the Accounts and Folders dialog box, in the Windows account information section, in the Password field, type the password of the Windows® account that you are using to install the BlackBerry Enterprise Server Express components.
  10. In the Summary dialog box, verify the setup information.
  11. Click Install to start the installation process.
  12. When the setup application prompts you to restart the computer, click Yes.
  13. After the computer restarts, log in to the computer using the same account that you used in step 1.
  14. In the CAL and SRP Information dialog box, type the SRP credentials that the BlackBerry Enterprise Server Express that you are replacing uses. Click Next.
  15. In the Administration settings dialog box, perform the following actions:
    • In the Pool name field, type an FQDN that the setup application can use to create the BlackBerry Administration Service web address. Since you are installing a second instance of the BlackBerry Administration Service in the BlackBerry Domain, you must create a DNS entry for the pool name that is not the name of a computer and is mapped to the IP address of each BlackBerry Administration Service instance. If you upgrade the first instance of the BlackBerry Administration Service, you must use the new DNS entry that you specify.
    • In the New password and Confirm password fields, type the password for the SSL certificate that the BlackBerry Administration Service uses to authenticate with browsers. You must use the same password for every BlackBerry Administration Service instance in the BlackBerry Domain.
  16. Click Next.
  17. In the Start services dialog box, if you used the SRP credentials of an existing BlackBerry Enterprise Server Express in the BlackBerry Domain, do not start the BlackBerry Enterprise Server Express services. Click Next.
  18. In the Console addresses dialog box, click Finish. By default, the setup application writes the BlackBerry Administration Service and the BlackBerry Web Desktop Manager web addresses to a .txt file.
After you finish:
  • If you configured the BlackBerry Administration Service instances in the pool to communicate across network subnets with TCP before you upgraded BlackBerry Enterprise Server Express components, you must restore the configuration files. For more information, visit www.blackberry.com/support to read article KB19654.
  • Move user accounts to the new BlackBerry Enterprise Server Express using the BlackBerry Administration Service.
  • Prevent the previous BlackBerry Enterprise Server Express from connecting to the BlackBerry® Infrastructure.
  • Start the new BlackBerry Enterprise Server Express.
  • The size of log files for the BlackBerry Enterprise Server Express components varies based on the number of users in your BlackBerry Enterprise Server Express environment and the level of user activity. It is a best practice to monitor and control the amount of disk space taken up by the BlackBerry Enterprise Server Express log files. For more information about configuring logging, visit www.blackberry.com/go/serverdocs to see the BlackBerry Enterprise Server Express Administration Guide.
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