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I get permission errors when I try to install BlackBerry Enterprise Server 5.0


During the BlackBerry® Enterprise Server 5.0 installation process, you receive a Preinstall Checklist warning, "The setup application cannot find the Send As permission for account <Domain\User>".

For the BlackBerry® Enterprise Server for Microsoft® Exchange to work correctly, the BlackBerry service account must have the Send As permission for the user object in Microsoft® Active Directory®. The prerequisite check in the setup application verifies whether this permission is configured for all User Objects in Microsoft Active Directory.

Possible solution

You must use an administrator account to configure the correct permissions in Microsoft® Exchange.

  1. Open Start > Microsoft Exchange > Active Directory Users and Computers.
  2. On the View menu, verify that the Advanced Features option is selected.
  3. Right-click the Windows® domain. Click Properties.
  4. On the Security tab, click Advanced.
  5. Add the account that requires the Send As permission (for example, BESAdmin).
  6. Double-click the account.
  7. In the Allow column, click Edit.
  8. In the Apply onto drop-down list, click User Objects.
  9. At the bottom of the page, in the Allow column, check Send As.

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